TikTok
Policy Manager, Mental Health - Trust and Safety
Responsibilities
Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and user well-being goals.
Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework.
Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
Engage with Legal and Public Policy teams to ensure compliance with key regulations and serve as a Trust & Safety point of contact for any potential new regulations.
Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements.
Qualifications
Minimum Qualifications
5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field.
Strong ability to synthesize complex topics into concise and digestible materials.
Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and ideals, and the impact of product features or commercial content on user well-being.
Experience with international technology/online content/social media issues.
High technical aptitude for understanding complex technologies, tools, systems, and issues.
Ability to think both strategically and tactically, and thrive in a fast-paced environment.
Preferred Qualifications
Experience in launching new strategies and Zero-to-One initiatives.
Proficiency in data-driven analysis and related enforcement/technical expertise.
Previous experience at a fast-moving internet platform company.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide.
Job Information
Compensation: The base salary range for this position in the selected city is $117,334 - $270,000 annually. Compensation may vary outside of this range depending on qualifications, skills, competencies and experience, and location. The base pay is one part of the total compensation package, which may include discretionary bonuses/incentives and restricted stock units.
Benefits: Medical, dental, and vision insurance from day one; 401(k) savings plan with company match; paid parental leave; short-term and long-term disability coverage; life insurance; wellbeing benefits; among others. Employees also receive 10 paid holidays per year, 10 paid sick days and 17 days of Paid Personal Time per year (prorated on hire).
Note: The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
Los Angeles County (unincorporated) candidate information: Qualified applicants with arrest or conviction records will be considered in accordance with federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Criminal history may impact job duties such as unsupervised contact with clients/colleagues, handling confidential information, and exercising sound judgment.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
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Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and user well-being goals.
Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework.
Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
Engage with Legal and Public Policy teams to ensure compliance with key regulations and serve as a Trust & Safety point of contact for any potential new regulations.
Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements.
Qualifications
Minimum Qualifications
5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field.
Strong ability to synthesize complex topics into concise and digestible materials.
Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and ideals, and the impact of product features or commercial content on user well-being.
Experience with international technology/online content/social media issues.
High technical aptitude for understanding complex technologies, tools, systems, and issues.
Ability to think both strategically and tactically, and thrive in a fast-paced environment.
Preferred Qualifications
Experience in launching new strategies and Zero-to-One initiatives.
Proficiency in data-driven analysis and related enforcement/technical expertise.
Previous experience at a fast-moving internet platform company.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide.
Job Information
Compensation: The base salary range for this position in the selected city is $117,334 - $270,000 annually. Compensation may vary outside of this range depending on qualifications, skills, competencies and experience, and location. The base pay is one part of the total compensation package, which may include discretionary bonuses/incentives and restricted stock units.
Benefits: Medical, dental, and vision insurance from day one; 401(k) savings plan with company match; paid parental leave; short-term and long-term disability coverage; life insurance; wellbeing benefits; among others. Employees also receive 10 paid holidays per year, 10 paid sick days and 17 days of Paid Personal Time per year (prorated on hire).
Note: The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
Los Angeles County (unincorporated) candidate information: Qualified applicants with arrest or conviction records will be considered in accordance with federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Criminal history may impact job duties such as unsupervised contact with clients/colleagues, handling confidential information, and exercising sound judgment.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
#J-18808-Ljbffr