Presbyterian Healthcare Services
Nurse Advice Line-Clinical Triage Nurse
Presbyterian Healthcare Services, Albuquerque, New Mexico, United States, 87101
Overview
Nurse Advice Line-Clinical Triage Nurse
role at
Presbyterian Healthcare Services . Now hiring.
Performs administrative leadership role in the training, coordination, and supervision of daily operational activities to ensure that departmental tasks are assigned and carried out. Oversight of teams includes developing and maintaining models for tracking staff performance. Assists the Manager and Director to apply
performance measurements
and ensure that the level of care and services requested meet quality of care standards. Conducts direct departmental duties as needed.
Responsibilities
Receives, triages, verifies, and processes requests for clinical triage and medical advice from health plan members and their representatives. Callers may have varying degrees of acuity in presentation and symptoms.
Uses clinical protocols to assess advice to callers, and documents discussion and information relayed.
May work with stakeholders and primary and specialty providers across the state to identify the most appropriate direction of care based on the call. Uses critical thinking to gauge risks, determine the acuity of the caller’s situation, and make evidence-based decisions.
Legally documents all calls and information discussed. Records and refers all pertinent information accordingly.
May collaborate with other resources such as behavioral health clinicians or crisis staff to direct callers.
Advises manager of trends in calls and potential quality of care and legal issues.
Communicates effectively with providers, PHP medical directors, PCSC staff, and other applicable PHS departments to deliver sound and appropriate advice.
Adheres to protocols and processes for compliance of call processing, documentation, transfer and follow up.
Meets departmental and/or regulatory turnaround times for clinical triage and internal Service Level Agreements (SLA) while maintaining productivity and quality standards.
Performs other functions as required.
Qualifications
Associates degree in nursing and 5 years of nursing experience OR a Bachelors degree in nursing.
New Mexico Board of Nursing RN License required.
Organizational and analytical skills: skilled in interpreting medical records, detailed research, coordination, and organization; demonstrated critical thinking.
Ideal Candidate Two years nursing supervisor experience. Experience in primary care, emergency care, or urgent care.
Job Details
Seniority level: Mid-Senior level
Employment type: Part-time
Base pay range: $27.92/hr - $42.63/hr
Benefits All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness: Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance health and well-being, including wellness challenges, webinars, preventive screenings and more.
About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.
Compensation
Base pay range: $27.92/hr - $42.63/hr
Maximum offer: up to USD $42.63/hour
Compensation disclaimer: The compensation range takes into account a wide range of factors including but not limited to experience and training, internal equity, and other business and organizational needs.
#J-18808-Ljbffr
role at
Presbyterian Healthcare Services . Now hiring.
Performs administrative leadership role in the training, coordination, and supervision of daily operational activities to ensure that departmental tasks are assigned and carried out. Oversight of teams includes developing and maintaining models for tracking staff performance. Assists the Manager and Director to apply
performance measurements
and ensure that the level of care and services requested meet quality of care standards. Conducts direct departmental duties as needed.
Responsibilities
Receives, triages, verifies, and processes requests for clinical triage and medical advice from health plan members and their representatives. Callers may have varying degrees of acuity in presentation and symptoms.
Uses clinical protocols to assess advice to callers, and documents discussion and information relayed.
May work with stakeholders and primary and specialty providers across the state to identify the most appropriate direction of care based on the call. Uses critical thinking to gauge risks, determine the acuity of the caller’s situation, and make evidence-based decisions.
Legally documents all calls and information discussed. Records and refers all pertinent information accordingly.
May collaborate with other resources such as behavioral health clinicians or crisis staff to direct callers.
Advises manager of trends in calls and potential quality of care and legal issues.
Communicates effectively with providers, PHP medical directors, PCSC staff, and other applicable PHS departments to deliver sound and appropriate advice.
Adheres to protocols and processes for compliance of call processing, documentation, transfer and follow up.
Meets departmental and/or regulatory turnaround times for clinical triage and internal Service Level Agreements (SLA) while maintaining productivity and quality standards.
Performs other functions as required.
Qualifications
Associates degree in nursing and 5 years of nursing experience OR a Bachelors degree in nursing.
New Mexico Board of Nursing RN License required.
Organizational and analytical skills: skilled in interpreting medical records, detailed research, coordination, and organization; demonstrated critical thinking.
Ideal Candidate Two years nursing supervisor experience. Experience in primary care, emergency care, or urgent care.
Job Details
Seniority level: Mid-Senior level
Employment type: Part-time
Base pay range: $27.92/hr - $42.63/hr
Benefits All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness: Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance health and well-being, including wellness challenges, webinars, preventive screenings and more.
About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.
Compensation
Base pay range: $27.92/hr - $42.63/hr
Maximum offer: up to USD $42.63/hour
Compensation disclaimer: The compensation range takes into account a wide range of factors including but not limited to experience and training, internal equity, and other business and organizational needs.
#J-18808-Ljbffr