Cumberland Farms
Distribution Center Operations Manager
Cumberland Farms, Westborough, Massachusetts, us, 01581
Overview
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager works with the Director of Distribution Center & 3PL Supplier Operations to develop strategies and objectives to maximize productivity and leverage expenses for the distribution center. The DC Operations Manager must analyze trends, solve problems and motivate and develop themselves and associates to maximize contribution to the DC success. The DC Operations Manager typically manages through several Supervisors to achieve results from many hourly associates.
Responsibilities
Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that its appearance is conducive to creating a perfect load for our Stores and Customers
Assists Director of DC with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assists Director of DC with the DC's financial, operational, people and process and service-related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on area of responsibility, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved.
Coaches, trains, and develops Supervisors and Team Members informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance-based feedback.
Creates an employee-centered workplace that demonstrates care and concern for all Team Members
Ensures a culture of safety throughout the organization by following safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
Monitor HACCP and SSOP related items daily
Must be able to perform the essential functions of this position with or without a reasonable accommodation
Working Relationships The Distribution Center Operations Manager will have frequent interactions with DC Director and Store Support Campus Management Staff in various departments such as Finance, Human Resources, Marketing, and Risk Management
Minimum Education Associate’s Degree in Business Administration or related field
Preferred Education Bachelor’s Degree concentrating in Operations Management, Business or Supply Chain
Minimum Experience 3 -5 years of supervisory experience in a Distribution Center environment.
Preferred Experience 10+ years of supervisory experience in a Distribution Center environment. Previous experience in working with a Warehouse Management System (WMS) and/or ability to quickly develop a proficiency in such systems. Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)
Licenses/Certifications Soft Skills/Competencies
Excellent oral and written communication skills
Strong Presentation Skills
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite
Acts with Integrity and demonstrates responsible, ethical, and honest behavior by modeling the Company’s core values.
Reacts quickly and appropriately to situations that may arise in the DC
Creates a customer-focused environment in which excellent service is provided to internal and external customers.
Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.
Travel No travel required
Hours & Conditions Typically Monday – Friday 8+ hour day, on site daily in warehouse setting, to include both hot and cold environments. Exposure to heights, noise, dust, grease, chemicals and temperature fluctuations.
Physical Requirements Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
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What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager works with the Director of Distribution Center & 3PL Supplier Operations to develop strategies and objectives to maximize productivity and leverage expenses for the distribution center. The DC Operations Manager must analyze trends, solve problems and motivate and develop themselves and associates to maximize contribution to the DC success. The DC Operations Manager typically manages through several Supervisors to achieve results from many hourly associates.
Responsibilities
Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that its appearance is conducive to creating a perfect load for our Stores and Customers
Assists Director of DC with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assists Director of DC with the DC's financial, operational, people and process and service-related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on area of responsibility, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved.
Coaches, trains, and develops Supervisors and Team Members informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance-based feedback.
Creates an employee-centered workplace that demonstrates care and concern for all Team Members
Ensures a culture of safety throughout the organization by following safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
Monitor HACCP and SSOP related items daily
Must be able to perform the essential functions of this position with or without a reasonable accommodation
Working Relationships The Distribution Center Operations Manager will have frequent interactions with DC Director and Store Support Campus Management Staff in various departments such as Finance, Human Resources, Marketing, and Risk Management
Minimum Education Associate’s Degree in Business Administration or related field
Preferred Education Bachelor’s Degree concentrating in Operations Management, Business or Supply Chain
Minimum Experience 3 -5 years of supervisory experience in a Distribution Center environment.
Preferred Experience 10+ years of supervisory experience in a Distribution Center environment. Previous experience in working with a Warehouse Management System (WMS) and/or ability to quickly develop a proficiency in such systems. Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)
Licenses/Certifications Soft Skills/Competencies
Excellent oral and written communication skills
Strong Presentation Skills
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite
Acts with Integrity and demonstrates responsible, ethical, and honest behavior by modeling the Company’s core values.
Reacts quickly and appropriately to situations that may arise in the DC
Creates a customer-focused environment in which excellent service is provided to internal and external customers.
Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.
Travel No travel required
Hours & Conditions Typically Monday – Friday 8+ hour day, on site daily in warehouse setting, to include both hot and cold environments. Exposure to heights, noise, dust, grease, chemicals and temperature fluctuations.
Physical Requirements Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
#J-18808-Ljbffr