VideaHealth
Customer Success Manager- Product Adoption
Join to apply for the Customer Success Manager- Product Adoption role at VideaHealth This range is provided by VideaHealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation
Base pay range: $100,000.00/yr - $115,000.00/yr About the Company
VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position
The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships. Key Responsibilities
Clinical team onboarding, training and support Engage dental clinical teams to drive VideaAI product adoption via a consultative approach through expertise in practice workflow integration and knowledge of the application Own the client relationship, partnering with the sales and implementation teams, and manage ongoing client happiness Drive product adoption and partner with clients to achieve KPIs using data analytics and insights; propose and support solutions to improve metrics Collaborate with sales peers on account expansion and renewals Forecast and manage the health of clients Develop and deepen relationships with clients to gain insight into goals and strategies Ensure client delight that drives client advocacy opportunities Be a client consultant: analyze client usage, identify trends and success metrics by running reports, and share opportunities for greater enrollment and engagement Act as a client advocate to refine the client experience including implementation, onboarding, and product experience Contribute to product roadmap planning Provide top-level service to a growing client base and communicate the impact of products to excite and delight Manage issue resolution with appropriate escalation and client expectation management Requirements
5+ years in a customer success role, experience managing enterprise-level customers Fluent in English and French SAAS expertise and experience as a hands-on application expert to support a user base Start-up experience and understanding of its dynamics Ability to thrive and pivot with market dynamics Adept at managing multiple stakeholders internally and externally with differing seniority Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background Proven track record of exceeding ARR goals and client satisfaction across a book of business Ability to develop strategic client strategies to support retention and growth via cross-selling or upsell initiatives Highly organized, able to multitask, and adaptable to change Strong communication skills and ability to simplify complex information for various audiences Comfortable conducting product demonstrations and presenting virtually or in-person Problem-solving in a collaborative environment Experience working on cross-functional teams Willingness to travel Experience managing priorities and accounts with focus on critical elements Comfort with ambiguity and evolving sales processes Growth mindset with willingness to learn and give/receive feedback Ability to perform basic data analysis using packaged tools and reporting to monitor trends and opportunities Project management experience including client communications, scheduling, and presenting updates Experience working on-site with clinical staff in practices (nice to have) Hybrid in NYC (2-3 days a week) Location & Schedule
New York, NY; Hybrid arrangement in NYC (2-3 days per week) Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity.
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Join to apply for the Customer Success Manager- Product Adoption role at VideaHealth This range is provided by VideaHealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation
Base pay range: $100,000.00/yr - $115,000.00/yr About the Company
VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position
The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships. Key Responsibilities
Clinical team onboarding, training and support Engage dental clinical teams to drive VideaAI product adoption via a consultative approach through expertise in practice workflow integration and knowledge of the application Own the client relationship, partnering with the sales and implementation teams, and manage ongoing client happiness Drive product adoption and partner with clients to achieve KPIs using data analytics and insights; propose and support solutions to improve metrics Collaborate with sales peers on account expansion and renewals Forecast and manage the health of clients Develop and deepen relationships with clients to gain insight into goals and strategies Ensure client delight that drives client advocacy opportunities Be a client consultant: analyze client usage, identify trends and success metrics by running reports, and share opportunities for greater enrollment and engagement Act as a client advocate to refine the client experience including implementation, onboarding, and product experience Contribute to product roadmap planning Provide top-level service to a growing client base and communicate the impact of products to excite and delight Manage issue resolution with appropriate escalation and client expectation management Requirements
5+ years in a customer success role, experience managing enterprise-level customers Fluent in English and French SAAS expertise and experience as a hands-on application expert to support a user base Start-up experience and understanding of its dynamics Ability to thrive and pivot with market dynamics Adept at managing multiple stakeholders internally and externally with differing seniority Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background Proven track record of exceeding ARR goals and client satisfaction across a book of business Ability to develop strategic client strategies to support retention and growth via cross-selling or upsell initiatives Highly organized, able to multitask, and adaptable to change Strong communication skills and ability to simplify complex information for various audiences Comfortable conducting product demonstrations and presenting virtually or in-person Problem-solving in a collaborative environment Experience working on cross-functional teams Willingness to travel Experience managing priorities and accounts with focus on critical elements Comfort with ambiguity and evolving sales processes Growth mindset with willingness to learn and give/receive feedback Ability to perform basic data analysis using packaged tools and reporting to monitor trends and opportunities Project management experience including client communications, scheduling, and presenting updates Experience working on-site with clinical staff in practices (nice to have) Hybrid in NYC (2-3 days a week) Location & Schedule
New York, NY; Hybrid arrangement in NYC (2-3 days per week) Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity.
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