Jobs via Dice
Field Service Engineer III (EM)(REMOTE UT)
Jobs via Dice, Salt Lake City, Utah, United States
Job Title
Field Service Engineer – MSD, Utah
Pay Range
$36.42/hr – $54.63/hr
Work Schedule
Standard (Mon–Fri)
Location / Environment
Laboratory Setting, Salt Lake City, UT area
Job Description
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. Here are some of the products you might support our customers with: Corporate organization Overview of our instruments Inside the Titan Transmission Electron Microscope How to make a microscope
Day in the Life of a Field Service Engineer
Responsibilities include performing on-site installation, servicing and repair of complex equipment/systems and their associated options; investigating and improving operational quality of system equipment Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); teaching customers in the operation and maintenance of the system; serving as company liaison with customer on administrative and technical matters for assigned projects. Travel up to 50% in the primary area – SLC/UT and CO; occasional regional and domestic travel. Ideal candidate will reside in the Salt Lake City, UT area.
What You Will Do
As the primary regional field service engineer, ensure customer needs are met applying appropriate resources. Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order. Conduct on-site scheduled planned maintenance visits. Provide troubleshooting and repair support for customers and other field service personnel. Cultivate and develop positive working relationships with customers, system users and company personnel. Successfully complete technical training and complete specialist training based on microscopes in the region. Proactively seek out additional learning opportunities both inside and outside of the region. Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge. Travel, often on short notice, to customer sites to resolve problems or support other field service personnel. Complete and submit field service reports. Be able to perform Preventative Maintenance on assigned tools. Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions. Provide training for customers and users on system maintenance. Make yourself available to train and mentor new field service engineers. Provide feedback to product quality teams. Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation. Provide recommendations for various reports including identifying and isolating unique problems with system. Act as a subject expert and resource for training. Must maintain Thermo Fisher Scientific’s 4i Values.
Minimum Education & Experience
University degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience. Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required. Experience with Ultra High Vacuum (UHV) a plus but not required. Experience operating O-scopes, digital voltmeter and logical problem solving.
Knowledge, Skills, Abilities
Demonstrated ability to lead/coach others/lead. Demonstrated ability to lead complex technical issues. Ability to partner effectively with customers and colleagues. Able to take lead on difficult customer critical issues. Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems. Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills. Proven ability to fix complex systems and subsystems down to component level. Ability to read and interpret schematics. Familiar with UHV phenomenon and technology. Required to read, write, and speak English fluently. Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision. Proven ability to be detail oriented, problem solver, promote team environment. Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific. Literate in Windows software environments. Must be willing to travel 25-50% of the time. Must possess a valid driver's license and passport and travel regionally and internationally as required. May require proof of Covid-19 vaccination. Extensive walking may be required. May work at customer locations, in office environment to include cubicles and/or in laboratory environments. Must be able to secure entrance to US Government laboratories and facilities. Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc). Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats. Physical requirements include the ability to lift up to 50 lbs.
Compensation And Benefits
The hourly pay range estimated for this position based in Utah is $36.42‑$54.63. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs. Employee assistance and family support programs, including commuter benefits and tuition reimbursement. At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy. Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan. Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
Location
Salt Lake City, UT, United States
#J-18808-Ljbffr
Field Service Engineer – MSD, Utah
Pay Range
$36.42/hr – $54.63/hr
Work Schedule
Standard (Mon–Fri)
Location / Environment
Laboratory Setting, Salt Lake City, UT area
Job Description
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. Here are some of the products you might support our customers with: Corporate organization Overview of our instruments Inside the Titan Transmission Electron Microscope How to make a microscope
Day in the Life of a Field Service Engineer
Responsibilities include performing on-site installation, servicing and repair of complex equipment/systems and their associated options; investigating and improving operational quality of system equipment Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); teaching customers in the operation and maintenance of the system; serving as company liaison with customer on administrative and technical matters for assigned projects. Travel up to 50% in the primary area – SLC/UT and CO; occasional regional and domestic travel. Ideal candidate will reside in the Salt Lake City, UT area.
What You Will Do
As the primary regional field service engineer, ensure customer needs are met applying appropriate resources. Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order. Conduct on-site scheduled planned maintenance visits. Provide troubleshooting and repair support for customers and other field service personnel. Cultivate and develop positive working relationships with customers, system users and company personnel. Successfully complete technical training and complete specialist training based on microscopes in the region. Proactively seek out additional learning opportunities both inside and outside of the region. Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge. Travel, often on short notice, to customer sites to resolve problems or support other field service personnel. Complete and submit field service reports. Be able to perform Preventative Maintenance on assigned tools. Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions. Provide training for customers and users on system maintenance. Make yourself available to train and mentor new field service engineers. Provide feedback to product quality teams. Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation. Provide recommendations for various reports including identifying and isolating unique problems with system. Act as a subject expert and resource for training. Must maintain Thermo Fisher Scientific’s 4i Values.
Minimum Education & Experience
University degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience. Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required. Experience with Ultra High Vacuum (UHV) a plus but not required. Experience operating O-scopes, digital voltmeter and logical problem solving.
Knowledge, Skills, Abilities
Demonstrated ability to lead/coach others/lead. Demonstrated ability to lead complex technical issues. Ability to partner effectively with customers and colleagues. Able to take lead on difficult customer critical issues. Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems. Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills. Proven ability to fix complex systems and subsystems down to component level. Ability to read and interpret schematics. Familiar with UHV phenomenon and technology. Required to read, write, and speak English fluently. Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision. Proven ability to be detail oriented, problem solver, promote team environment. Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific. Literate in Windows software environments. Must be willing to travel 25-50% of the time. Must possess a valid driver's license and passport and travel regionally and internationally as required. May require proof of Covid-19 vaccination. Extensive walking may be required. May work at customer locations, in office environment to include cubicles and/or in laboratory environments. Must be able to secure entrance to US Government laboratories and facilities. Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc). Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats. Physical requirements include the ability to lift up to 50 lbs.
Compensation And Benefits
The hourly pay range estimated for this position based in Utah is $36.42‑$54.63. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs. Employee assistance and family support programs, including commuter benefits and tuition reimbursement. At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy. Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan. Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
Location
Salt Lake City, UT, United States
#J-18808-Ljbffr