Zip Water North America
Customer Experience & Inside Sales Manager
Zip Water North America, Rosemont, Illinois, United States
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Zip Water North America provided pay range
This range is provided by Zip Water North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $100,000.00/yr Additional compensation types
Annual Bonus About us:
Zip Water is the preeminent manufacturer of multi-function taps. Our world-leading technology transforms ordinary water into water at its best – creating endless opportunities for you and your family. As a member of the larger Culligan International global team, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers. Position: Customer Experience and Inside Sales Manager
Location:
Rosemont, IL - Hybrid - 3-4 days per week Description:
This role is pivotal in ensuring exceptional customer experiences and operational efficiency within our customer service and inside sales department. Candidate will have a strong background in customer service management, inside sales, excellent leadership skills, and a passion for delivering top-notch service. Specific Job Function:
Lead and motivate a team of customer service, technical support and inside sales representatives to achieve departmental goals and deliver exceptional service. Provide coaching, training, and performance management to ensure team members consistently meet or exceed service standards. Foster a positive and collaborative work environment that encourages continuous improvement. Oversee day-to-day operations of the customer service department, including managing workflows, resource allocation, and scheduling. Customer Experience:
Develop and implement strategies to enhance the overall customer experience for all audience segments (e.g., dealer, retail partner, end-consumer). Act as an escalation point for resolving customer issues or complaints effectively and efficiently. Monitor customer service metrics (e.g., response times, resolution rates) and implement improvements as needed to optimize service delivery. Drive initiatives for continuous improvement in service quality, operational efficiency, and customer satisfaction. Implement best practices and innovative solutions to enhance service delivery and customer engagement. CRM Platform Administration:
Administer and configure our CRM platform to meet business needs and objectives. Manage data integrity, facilitate training, and work towards continuous operational improvements. Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Customer Focus, Accountable, Creativity, Team Player, Analytical, Troubleshooting, Adaptable, Integrity, Detail Oriented Qualifications:
Bachelor’s degree in business, Marketing, or a related field preferred. Minimum of 5-7 years of experience in customer service, inside sales, or similar. 2+ years in a management or leadership capacity. 2+ years’ experience in CRM platform management, with preference for Salesforce. Proficient in Microsoft Excel, Word, Outlook and Google Applications, Salesforce, and SAP experience preferred. Experience working in a start-up Environment. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Effective multi-tasking and organization. Clear communication, both written and verbal, with proper grammar and spelling. Demonstrated knowledge of key metrics and financial analysis. Excellent communication, leadership, and organizational skills. We offer competitive compensation including base plus bonus & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits. Culligan is an Equal Opportunity Employer, to learn more please visit - us.zipwater.com or culligan.com Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development, Sales, and Customer Service Industries
Appliances, Electrical, and Electronics Manufacturing and Consumer Services
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This range is provided by Zip Water North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $100,000.00/yr Additional compensation types
Annual Bonus About us:
Zip Water is the preeminent manufacturer of multi-function taps. Our world-leading technology transforms ordinary water into water at its best – creating endless opportunities for you and your family. As a member of the larger Culligan International global team, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers. Position: Customer Experience and Inside Sales Manager
Location:
Rosemont, IL - Hybrid - 3-4 days per week Description:
This role is pivotal in ensuring exceptional customer experiences and operational efficiency within our customer service and inside sales department. Candidate will have a strong background in customer service management, inside sales, excellent leadership skills, and a passion for delivering top-notch service. Specific Job Function:
Lead and motivate a team of customer service, technical support and inside sales representatives to achieve departmental goals and deliver exceptional service. Provide coaching, training, and performance management to ensure team members consistently meet or exceed service standards. Foster a positive and collaborative work environment that encourages continuous improvement. Oversee day-to-day operations of the customer service department, including managing workflows, resource allocation, and scheduling. Customer Experience:
Develop and implement strategies to enhance the overall customer experience for all audience segments (e.g., dealer, retail partner, end-consumer). Act as an escalation point for resolving customer issues or complaints effectively and efficiently. Monitor customer service metrics (e.g., response times, resolution rates) and implement improvements as needed to optimize service delivery. Drive initiatives for continuous improvement in service quality, operational efficiency, and customer satisfaction. Implement best practices and innovative solutions to enhance service delivery and customer engagement. CRM Platform Administration:
Administer and configure our CRM platform to meet business needs and objectives. Manage data integrity, facilitate training, and work towards continuous operational improvements. Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Customer Focus, Accountable, Creativity, Team Player, Analytical, Troubleshooting, Adaptable, Integrity, Detail Oriented Qualifications:
Bachelor’s degree in business, Marketing, or a related field preferred. Minimum of 5-7 years of experience in customer service, inside sales, or similar. 2+ years in a management or leadership capacity. 2+ years’ experience in CRM platform management, with preference for Salesforce. Proficient in Microsoft Excel, Word, Outlook and Google Applications, Salesforce, and SAP experience preferred. Experience working in a start-up Environment. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Effective multi-tasking and organization. Clear communication, both written and verbal, with proper grammar and spelling. Demonstrated knowledge of key metrics and financial analysis. Excellent communication, leadership, and organizational skills. We offer competitive compensation including base plus bonus & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits. Culligan is an Equal Opportunity Employer, to learn more please visit - us.zipwater.com or culligan.com Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development, Sales, and Customer Service Industries
Appliances, Electrical, and Electronics Manufacturing and Consumer Services
#J-18808-Ljbffr