Carnival Cruise Line
Overview
As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine operations. The position works closely with Shipboard Workforce planners to ensure short-term and long-term planning is aligned. You will collaborate with shipboard and shoreside leadership teams to ensure the vessel is always manned with the appropriate talent required to operate onboard Hotel, Deck and/or Engine functions. You will coordinate with department management on core team schedules and maintain employee records in CPS, working closely with onboarding and travel teams. You must be diligent and proactive, ensuring that manning shortages do not occur and, if they do, are quickly resolved. You should be able to learn and utilize systems, stay current with system enhancements, and actively contribute to developing new tools to optimize efficiency of workforce planning.
Responsibilities
Workforce planning: Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet-wide. Liaise with Hotel, Deck, and Engine department managers to review core team schedules. Review crew rotations daily and adjust as needed, considering on-board and off-board member requests. Data Analysis: Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Use statistical models and forecasting techniques to predict staffing needs and identify gaps or surpluses. Ensure all data related to crew assignments is up to date and accurate. Resource Allocation: Determine optimal staffing levels for different departments and roles based on budget constraints and business priorities. Recommend reallocations as needed. Special projects/Dry Docks/Startups: Collaborate with departments to schedule additional crew members based on project needs. Communicate with crew and onboarding teams to ensure any required documentation is current. Compliance: Stay informed about regulations, legal requirements, and industry standards related to workforce management. Work with onboarding team/recruiters to ensure new hires and returning team members have required documentation to join vessels (travel documents, visas, medicals, trainings, licenses, etc.). Liaise with the travel department to arrange joining flights per company policies. Communication: Maintain effective communication with shipboard and shoreside teams, onboarding team, and team members; respond to emails in a timely manner. Continuous Improvement: Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.
Qualifications
Associate’s degree required 3+ years of customer service and/or logistical experience Previous crew scheduling or cruise experience preferred
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels Proficiency in data analysis tools, such as Excel Experience with workforce management software and scheduling systems is a plus Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment Proficiency with Microsoft Outlook, Word & Excel; commitment to ethical and compliant culture, integrity, honesty, and respectful treatment of others, with a willingness to speak up when concerns arise
Physical Demands
Must be able to remain in a stationary position at a desk and/or computer for extended periods.
Travel
No travel
Work Conditions
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as remote and allows full-time work from home. It may require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Candidate sourcing is primarily from Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search extends beyond these areas, candidates must be located in FL, GA, TX, or NC.
Benefits
Health Benefits: Cost-effective medical, dental and vision plans; Employee Assistance Program and other mental health resources; company-paid term life insurance and disability coverage Financial Benefits: 401(k) with company match; Employee Stock Purchase plan Paid Time Off: Holidays, vacation, and sick time details per policy Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, and learning/development resources including tuition reimbursement
About Us
At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer a variety of experiences across our fleet, ensuring every voyage is filled with excitement and discovery. Join us to grow professionally and be part of a global community that makes a difference.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental or physical disability, or any other classification protected by law.
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As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine operations. The position works closely with Shipboard Workforce planners to ensure short-term and long-term planning is aligned. You will collaborate with shipboard and shoreside leadership teams to ensure the vessel is always manned with the appropriate talent required to operate onboard Hotel, Deck and/or Engine functions. You will coordinate with department management on core team schedules and maintain employee records in CPS, working closely with onboarding and travel teams. You must be diligent and proactive, ensuring that manning shortages do not occur and, if they do, are quickly resolved. You should be able to learn and utilize systems, stay current with system enhancements, and actively contribute to developing new tools to optimize efficiency of workforce planning.
Responsibilities
Workforce planning: Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet-wide. Liaise with Hotel, Deck, and Engine department managers to review core team schedules. Review crew rotations daily and adjust as needed, considering on-board and off-board member requests. Data Analysis: Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Use statistical models and forecasting techniques to predict staffing needs and identify gaps or surpluses. Ensure all data related to crew assignments is up to date and accurate. Resource Allocation: Determine optimal staffing levels for different departments and roles based on budget constraints and business priorities. Recommend reallocations as needed. Special projects/Dry Docks/Startups: Collaborate with departments to schedule additional crew members based on project needs. Communicate with crew and onboarding teams to ensure any required documentation is current. Compliance: Stay informed about regulations, legal requirements, and industry standards related to workforce management. Work with onboarding team/recruiters to ensure new hires and returning team members have required documentation to join vessels (travel documents, visas, medicals, trainings, licenses, etc.). Liaise with the travel department to arrange joining flights per company policies. Communication: Maintain effective communication with shipboard and shoreside teams, onboarding team, and team members; respond to emails in a timely manner. Continuous Improvement: Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.
Qualifications
Associate’s degree required 3+ years of customer service and/or logistical experience Previous crew scheduling or cruise experience preferred
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels Proficiency in data analysis tools, such as Excel Experience with workforce management software and scheduling systems is a plus Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment Proficiency with Microsoft Outlook, Word & Excel; commitment to ethical and compliant culture, integrity, honesty, and respectful treatment of others, with a willingness to speak up when concerns arise
Physical Demands
Must be able to remain in a stationary position at a desk and/or computer for extended periods.
Travel
No travel
Work Conditions
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as remote and allows full-time work from home. It may require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Candidate sourcing is primarily from Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search extends beyond these areas, candidates must be located in FL, GA, TX, or NC.
Benefits
Health Benefits: Cost-effective medical, dental and vision plans; Employee Assistance Program and other mental health resources; company-paid term life insurance and disability coverage Financial Benefits: 401(k) with company match; Employee Stock Purchase plan Paid Time Off: Holidays, vacation, and sick time details per policy Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, and learning/development resources including tuition reimbursement
About Us
At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer a variety of experiences across our fleet, ensuring every voyage is filled with excitement and discovery. Join us to grow professionally and be part of a global community that makes a difference.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental or physical disability, or any other classification protected by law.
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