Carnival Corporation & plc
Overview
As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine operations. This role works closely with Shipboard Workforce planners to ensure short term and long-term planning are aligned, and collaborates with shipboard and shoreside leadership to ensure vessels are staffed with the appropriate talent required to run onboard Hotel, Deck and/or Engine operations. You will collaborate with department management on core team schedules, maintain employee records in CPS, and work with onboarding and travel teams. You must be diligent and proactive, ensuring manning shortages do not occur and, if they do, are quickly resolved. You should learn and utilize systems, stay current with system enhancements, and contribute to the development of new tools to optimize workforce planning.
Essential Functions
Workforce planning:
Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet-wide. Liaise with Hotel, Deck and/or Engine department managers to review core team schedules. Review crew rotations daily and adjust as needed, considering requests submitted by team members on board and off board.
Data Analysis : Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Use statistical models and forecasting techniques to predict staffing needs and identify gaps or surpluses. Ensure all data related to crew assignments is up to date and accurate.
Resource Allocation : Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities. Recommend reallocating resources as needed.
Special projects/Dry Docks/Start ups : Collaborate with departments and schedule additional crew members based on project needs. Communicate with crew and onboarding teams to ensure required documentation is up to date.
Compliance : Stay informed about relevant regulations, legal requirements and industry standards related to workforce management. Work closely with onboarding team/recruiters to ensure all newly hired and returning team members have the required documentation to join their assigned vessels (travel documents, visas, medicals, trainings, licenses, etc.). Liaise with the travel department to arrange joining flights in accordance with company policies.
Communication : Maintain effective communication with shipboard and shoreside teams, onboarding teams, and team members; respond to emails in a timely manner.
Continuous Improvement : Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.
Qualifications
Associate’s degree required
3+ years of customer service and/or logistical experience
Previous crew scheduling or cruise experience preferred
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
Proficiency in data analysis tools, such as Excel.
Experience with workforce management software and scheduling systems is a plus.
Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
Proficiency with Microsoft Outlook, Word & Excel. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when misconduct or concerns are observed.
Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel No travel
Work Conditions Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Remote Work and Travel to Offices This position is classified as “remote.” It allows employees to work full-time from home and may require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended beyond those areas, candidates must be located in one of the following U.S. states: FL, GA, TX, or NC.
Benefits and Rewards Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, the total rewards package includes a discretionary annual cash bonus program for non-sales roles, with additional incentive plans for sales roles. Directors and above may be eligible for Carnival’s equity incentive plan. Benefits include:
Health Benefits : Cost-effective medical, dental and vision plans; Employee Assistance Program and other mental health resources; company-paid term life insurance and disability coverage.
Financial Benefits : 401(k) with company match; Employee Stock Purchase Plan.
Paid Time Off : Holidays (8 company-wide holidays plus 2 floating holidays); Vacation Time (manager and below: 14 days/year; director and above: 19 days/year); Sick Time (full-time 80 hours/year; part-time with benefits minimums).
Other Benefits : Stand-by cruises, employee discounts on cruises, tuition reimbursement and development resources.
#LI-TM1
#LI-Remote
#CCL
About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when concerns arise.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by law.
For reference on workforce regulations and standards:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
For reference on regulations and guidelines:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr
Essential Functions
Workforce planning:
Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet-wide. Liaise with Hotel, Deck and/or Engine department managers to review core team schedules. Review crew rotations daily and adjust as needed, considering requests submitted by team members on board and off board.
Data Analysis : Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Use statistical models and forecasting techniques to predict staffing needs and identify gaps or surpluses. Ensure all data related to crew assignments is up to date and accurate.
Resource Allocation : Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities. Recommend reallocating resources as needed.
Special projects/Dry Docks/Start ups : Collaborate with departments and schedule additional crew members based on project needs. Communicate with crew and onboarding teams to ensure required documentation is up to date.
Compliance : Stay informed about relevant regulations, legal requirements and industry standards related to workforce management. Work closely with onboarding team/recruiters to ensure all newly hired and returning team members have the required documentation to join their assigned vessels (travel documents, visas, medicals, trainings, licenses, etc.). Liaise with the travel department to arrange joining flights in accordance with company policies.
Communication : Maintain effective communication with shipboard and shoreside teams, onboarding teams, and team members; respond to emails in a timely manner.
Continuous Improvement : Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.
Qualifications
Associate’s degree required
3+ years of customer service and/or logistical experience
Previous crew scheduling or cruise experience preferred
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
Proficiency in data analysis tools, such as Excel.
Experience with workforce management software and scheduling systems is a plus.
Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
Proficiency with Microsoft Outlook, Word & Excel. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when misconduct or concerns are observed.
Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel No travel
Work Conditions Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Remote Work and Travel to Offices This position is classified as “remote.” It allows employees to work full-time from home and may require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended beyond those areas, candidates must be located in one of the following U.S. states: FL, GA, TX, or NC.
Benefits and Rewards Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, the total rewards package includes a discretionary annual cash bonus program for non-sales roles, with additional incentive plans for sales roles. Directors and above may be eligible for Carnival’s equity incentive plan. Benefits include:
Health Benefits : Cost-effective medical, dental and vision plans; Employee Assistance Program and other mental health resources; company-paid term life insurance and disability coverage.
Financial Benefits : 401(k) with company match; Employee Stock Purchase Plan.
Paid Time Off : Holidays (8 company-wide holidays plus 2 floating holidays); Vacation Time (manager and below: 14 days/year; director and above: 19 days/year); Sick Time (full-time 80 hours/year; part-time with benefits minimums).
Other Benefits : Stand-by cruises, employee discounts on cruises, tuition reimbursement and development resources.
#LI-TM1
#LI-Remote
#CCL
About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when concerns arise.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by law.
For reference on workforce regulations and standards:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
For reference on regulations and guidelines:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr