Yale University
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Salary Range
$90,000.00 - $165,750.00 Overview
Reporting to the Associate Director, Administration for the Section of Infectious Diseases in the department of Internal Medicine, the Operations Manager is a strategic administrative partner to Section leadership, and leader of administrative and operational support services for the section. Identify, mobilize and ensure the department’s faculty, staff and students receive high quality administrative support in a manner compliant with University policies and procedures, and marshal and leverage available resources to help advance the unit’s and university’s mission. Assess the Section’s operational challenges and opportunities and work to develop and implement solutions with the Executive Director and/or others as appropriate. Direct, plan and manage the comprehensive business affairs of the section, including clinical operations, program development, information systems, human resources, staff training and development, facilities management, and regulatory compliance. Ensure communications with staff, faculty and students to keep all up to date with federal and University policy, procedure and guidelines changes. Lead and support Department and section initiatives and communications including clinical operations, research, education, faculty leadership and Diversity, Equity and Inclusion initiatives. Other duties in support of and as assigned by the Executive Director and Section Chief. Skills & Abilities
Well-developed managerial, decision-making, planning, organizational, problem-resolution, project management and leadership skills. Demonstrated ability to manage people on a day-to-day basis and inspire a high level of commitment and performance. Solid understanding of internal control concepts and implementation of internal control systems in a complex business environment. Ability to anticipate changes in the business environment and proactively manage change. Keenness and quickness in understanding and dealing with business situations. Excellent written and oral communication skills. Ability to adapt communication style to address the needs of individuals at all levels throughout the university. Visionary with ability to influence. Ability to generate a strategic vision and to influence people to achieve this vision. Ability to negotiate skillfully with both internal and external constituents. Demonstrated IT skills, including extensive experience with, but not limited to, Microsoft Word, PowerPoint, Excel, and Outlook. Preferred Skills and Abilities
MBA or master’s degree. Yale financial experience; knowledge of University organization and financial and administrative policies. Experience with Workday applications and reporting tools. Principal Responsibilities
Administrative Services Manager: Provides efficient and effective delivery and integration of administrative services (academic, financial, research and/or clinical) for which (s)he is accountable. Serves as the unit's point of contact to/from service providers (e.g. Facilities, HR, IT, Procurement, Student Services, Faculty Affairs), ensuring that providers are apprised of unit needs & relevant information, taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues/concerns related to administrative & operational services to the LA. Financial Analyst & Manager: Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit’s financial resources, e.g. performance against budget. Recommends adjustments; takes action as appropriate. Oversees daily financial monitoring & authorizes transactions per policy. Provides support to unit's Dean/Director/Chair for financial inquiries. Identifies available financial resources (current/future) & recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets including gathering historical information, providing analysis & quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA. Risk Manager: Implements/maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale’s assets, resources, information and reputation. Identifies, communicates, & addresses issues/concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, policies, procedures & Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate. University Citizen: Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and/or University level. Creates opportunities to enhance the image & value of the unit. Shares knowledge & best practices with others. Talent Manager and Developer: Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit. Strategic Resource: Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short- and long-term goals; identifies any factors that may impact the unit’s ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available to achieve the unit's goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA. May perform other duties as assigned. Required Education and Experience
Minimum of a Bachelor’s Degree and five years of related work experience including demonstrated leadership, project management and/or supervisory experience; or an equivalent combination of education and experience. #J-18808-Ljbffr
$90,000.00 - $165,750.00 Overview
Reporting to the Associate Director, Administration for the Section of Infectious Diseases in the department of Internal Medicine, the Operations Manager is a strategic administrative partner to Section leadership, and leader of administrative and operational support services for the section. Identify, mobilize and ensure the department’s faculty, staff and students receive high quality administrative support in a manner compliant with University policies and procedures, and marshal and leverage available resources to help advance the unit’s and university’s mission. Assess the Section’s operational challenges and opportunities and work to develop and implement solutions with the Executive Director and/or others as appropriate. Direct, plan and manage the comprehensive business affairs of the section, including clinical operations, program development, information systems, human resources, staff training and development, facilities management, and regulatory compliance. Ensure communications with staff, faculty and students to keep all up to date with federal and University policy, procedure and guidelines changes. Lead and support Department and section initiatives and communications including clinical operations, research, education, faculty leadership and Diversity, Equity and Inclusion initiatives. Other duties in support of and as assigned by the Executive Director and Section Chief. Skills & Abilities
Well-developed managerial, decision-making, planning, organizational, problem-resolution, project management and leadership skills. Demonstrated ability to manage people on a day-to-day basis and inspire a high level of commitment and performance. Solid understanding of internal control concepts and implementation of internal control systems in a complex business environment. Ability to anticipate changes in the business environment and proactively manage change. Keenness and quickness in understanding and dealing with business situations. Excellent written and oral communication skills. Ability to adapt communication style to address the needs of individuals at all levels throughout the university. Visionary with ability to influence. Ability to generate a strategic vision and to influence people to achieve this vision. Ability to negotiate skillfully with both internal and external constituents. Demonstrated IT skills, including extensive experience with, but not limited to, Microsoft Word, PowerPoint, Excel, and Outlook. Preferred Skills and Abilities
MBA or master’s degree. Yale financial experience; knowledge of University organization and financial and administrative policies. Experience with Workday applications and reporting tools. Principal Responsibilities
Administrative Services Manager: Provides efficient and effective delivery and integration of administrative services (academic, financial, research and/or clinical) for which (s)he is accountable. Serves as the unit's point of contact to/from service providers (e.g. Facilities, HR, IT, Procurement, Student Services, Faculty Affairs), ensuring that providers are apprised of unit needs & relevant information, taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues/concerns related to administrative & operational services to the LA. Financial Analyst & Manager: Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit’s financial resources, e.g. performance against budget. Recommends adjustments; takes action as appropriate. Oversees daily financial monitoring & authorizes transactions per policy. Provides support to unit's Dean/Director/Chair for financial inquiries. Identifies available financial resources (current/future) & recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets including gathering historical information, providing analysis & quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA. Risk Manager: Implements/maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale’s assets, resources, information and reputation. Identifies, communicates, & addresses issues/concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, policies, procedures & Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate. University Citizen: Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and/or University level. Creates opportunities to enhance the image & value of the unit. Shares knowledge & best practices with others. Talent Manager and Developer: Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit. Strategic Resource: Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short- and long-term goals; identifies any factors that may impact the unit’s ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available to achieve the unit's goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA. May perform other duties as assigned. Required Education and Experience
Minimum of a Bachelor’s Degree and five years of related work experience including demonstrated leadership, project management and/or supervisory experience; or an equivalent combination of education and experience. #J-18808-Ljbffr