Bob Bell Automotive
Overview
We have an opening for a Service Advisor at Bob Bell Nissan / Kia! We are looking for individuals who want a career in the Automotive Industry not a job. An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group. Responsibilities
Customer Interaction & Customer Service: A friendly, helpful, and professional attitude is crucial for creating a positive customer experience. Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process. Vehicle Assessment: Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians. Technical Communication: Explain vehicle problems and recommended services in a clear, understandable way to customers. Repair Coordination: Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work. Sales And Follow-Up: Schedule appointments, manage work orders, upsell additional products or services when appropriate, and follow up with customers to maintain relationships. Automotive Knowledge: A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers. Organizational Skills: The ability to prioritize tasks, multitask, and manage schedules is vital. Computer Proficiency: Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus. Qualifications
Experience: Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years. Automotive Knowledge: Strong understanding of automotive systems and maintenance. Communication: Ability to explain vehicle problems and services clearly to customers. Organizational Skills: Ability to prioritize tasks and manage multiple work streams. Computer Proficiency: Basic computer skills; familiarity with automotive service software is a plus. Benefits
Competitive salary and monthly commission Medical and Prescription Drug Plans Health Savings Account (HSA) Eligibility Dental and Vision Plans 401K Disability and Life Insurance We have 4 dealerships in the greater Baltimore and Maryland area! Career Progression Great Company Culture Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Motor Vehicles Referrals increase your chances of interviewing at Bob Bell Automotive by 2x. Get notified about new Automotive Service Advisor jobs in
Baltimore, MD . Baltimore, MD $50,000 - $100,000 1 month ago Cockeysville, MD $50,000 - $200,000 5 days ago Pasadena, MD $75,000 - $150,000 3 months ago Additional related roles: Experienced Automotive Service Advisor - Honda of Greenbelt 2 Car Hauler (Air Brake Endorsement Required) - Sparrows Point, MD Automotive Technician - Audi Owings Mills Military Veteran Automotive Technician - King Kia of Laurel Parts Manager – Service Manager – Service Advisor Glen Burnie, MD $40,000 - $200,000 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We have an opening for a Service Advisor at Bob Bell Nissan / Kia! We are looking for individuals who want a career in the Automotive Industry not a job. An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group. Responsibilities
Customer Interaction & Customer Service: A friendly, helpful, and professional attitude is crucial for creating a positive customer experience. Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process. Vehicle Assessment: Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians. Technical Communication: Explain vehicle problems and recommended services in a clear, understandable way to customers. Repair Coordination: Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work. Sales And Follow-Up: Schedule appointments, manage work orders, upsell additional products or services when appropriate, and follow up with customers to maintain relationships. Automotive Knowledge: A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers. Organizational Skills: The ability to prioritize tasks, multitask, and manage schedules is vital. Computer Proficiency: Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus. Qualifications
Experience: Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years. Automotive Knowledge: Strong understanding of automotive systems and maintenance. Communication: Ability to explain vehicle problems and services clearly to customers. Organizational Skills: Ability to prioritize tasks and manage multiple work streams. Computer Proficiency: Basic computer skills; familiarity with automotive service software is a plus. Benefits
Competitive salary and monthly commission Medical and Prescription Drug Plans Health Savings Account (HSA) Eligibility Dental and Vision Plans 401K Disability and Life Insurance We have 4 dealerships in the greater Baltimore and Maryland area! Career Progression Great Company Culture Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Motor Vehicles Referrals increase your chances of interviewing at Bob Bell Automotive by 2x. Get notified about new Automotive Service Advisor jobs in
Baltimore, MD . Baltimore, MD $50,000 - $100,000 1 month ago Cockeysville, MD $50,000 - $200,000 5 days ago Pasadena, MD $75,000 - $150,000 3 months ago Additional related roles: Experienced Automotive Service Advisor - Honda of Greenbelt 2 Car Hauler (Air Brake Endorsement Required) - Sparrows Point, MD Automotive Technician - Audi Owings Mills Military Veteran Automotive Technician - King Kia of Laurel Parts Manager – Service Manager – Service Advisor Glen Burnie, MD $40,000 - $200,000 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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