H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block .
The role leads three H&R Block tax offices, providing leadership to customer‑centric teams to accelerate seasonal tax business. You will serve as the front‑line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part‑time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full‑time, including evening and weekend hours as needed. This role is in‑person (not remote).
Responsibilities
Provide leadership over three tax offices and manage office staffing, operations, and logistics with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with the ability to grow and develop associates.
Aptitude for executing growth plans and fostering a growth‑oriented culture.
Strong decision‑making and judgment skills; able to operate in a fast‑paced environment with minimal supervision.
Excellent interpersonal and communication skills with a customer‑centric mindset.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us At H&R Block, we invest in our people by supporting their total well‑being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Discounts on everyday items and services.
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible).
The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who help each other grow and support one another.
H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Job Details
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Seniority level: Not Applicable
#J-18808-Ljbffr
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block .
The role leads three H&R Block tax offices, providing leadership to customer‑centric teams to accelerate seasonal tax business. You will serve as the front‑line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part‑time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full‑time, including evening and weekend hours as needed. This role is in‑person (not remote).
Responsibilities
Provide leadership over three tax offices and manage office staffing, operations, and logistics with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with the ability to grow and develop associates.
Aptitude for executing growth plans and fostering a growth‑oriented culture.
Strong decision‑making and judgment skills; able to operate in a fast‑paced environment with minimal supervision.
Excellent interpersonal and communication skills with a customer‑centric mindset.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us At H&R Block, we invest in our people by supporting their total well‑being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Discounts on everyday items and services.
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible).
The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who help each other grow and support one another.
H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Job Details
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Seniority level: Not Applicable
#J-18808-Ljbffr