Director of Catering & Events Services

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Location Description Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. Overview Positioning the Resort in the luxury events and social market for an extraordinary debut Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations Developing and maintaining a sales-oriented office that synergizes with the hotel’s sales and marketing efforts Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes Meeting revenue and profitability targets through innovative sales activities and event experience enhancements Proactively addressing guest concerns with professionalism and efficiency Maximizing profitability through effective space utilization, accurate forecasting Contributing to recruiting, training, and developing Events and Catering Sales Staff Collaborating on and executing catering promotions to drive revenue and enrich guest experiences Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling Personally, overseeing groups during their stay to fulfill contractual obligations Participating in annual hotel marketing plan and budget development Identifying and developing potential candidates for future promotions Representing the hotel at social events in a professional capacity as needed Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services Qualifications Minimum of five (5) years of experience in wedding planning, social catering sales, and conference services within a Full-Service Luxury environment. Must have worked with high-profile clients and demonstrated Catering Sales Leadership for at least two (2) years. Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases Proven track record in market penetration and segment development Strong organizational and analytical skills with the ability to multitask in a fast-paced environment Proficiency in Microsoft Office and relevant Sales systems; CI/TY experience preferred Effective communication skills in English; proficiency in a second language desirable Ability to work collaboratively in a team and maintain confidentiality Sound judgment and decision-making skills Self-motivation and dedication to exceptional customer service

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