NeighborHealth
Overview
Join to apply for the
Pharmacy Technician Supervisor
role at
NeighborHealth . Time Type: Full time Department: Retail Pharmacy - Maverick Location: 10 Gove Street – Taylor Building The Pharmacy Technician Supervisor leads a team of pharmacy technicians that assist pharmacists and the pharmacy manager. The Pharmacy Technician Supervisor oversees daily pharmacy workflow and pharmacy technician schedules to ensure the needs of the business and customer service standards are maintained and in compliance with state and federal regulations. In addition, the Pharmacy Technician Supervisor leads, supports, develops, and evaluates pharmacy technicians while upholding departmental standards. The Pharmacy Technician Supervisor is responsible for employee engagement and advocating for the pharmacy technician team while supporting the Pharmacy Manager in solving complex problems.
Responsibilities
Provides day-to-day supervision and coaching to ensure pharmacy technicians’ responsibilities are carried out using standard operating procedures to complete daily assignments accurately and efficiently.
Ensures all pharmacy functions are properly staffed to meet business and operational needs.
Create and manage the daily and long-term pharmacy technician schedules and daily workflow schedule.
Supports non-dispensing tasks and patient services if needed
Effectively communicates with pharmacy staff and sets clear performance expectations.
Enforce accountability standards.
Collaborate with the Pharmacy Manager and HR in sourcing, hiring, onboarding, and orientation of new pharmacy technicians.
Creates and implements training plans for pharmacy technicians
Provides coaching and feedback on performance and conduct issues
Assists Pharmacy Managers in evaluation of staff on performance competencies
Performs pharmacy technician annual performance reviews
Oversee and assist with daily tasks performed by Certified Lead Pharmacy Technicians
Helps coordinate and participates in annual pharmacy physical inventory process
Complete technician payroll approvals
Approve time off requests according to NeighborHealth and pharmacy department policies
Oversees technician registration, certification and ensures all technician licenses are renewed appropriately
Complete projects as assigned by Pharmacy Managers or Pharmacy Director
Monitoring and implementing quality controls in accordance with NeighborHealth regulations
Knowledgeable and ability to troubleshoot and assist in workflow if needed
Provide coverage in daily pharmacy workflow if needed
Track, execute, and meet department KPI’s and productivity levels
Communicates health center initiatives, expectations and policies
Displays outstanding customer service skills when interacting with patients, outside providers, referral sources or others
Promotes a sense of teamwork through self-direction and self-motivation; provides leadership to other support staff
Education
High School Diploma or GED
Certified Pharmacy Technician (PTCB or ExCPT) required
State licensure with the Massachusetts Board of Registration in Pharmacy required
Advanced PTCB certification preferred
Experience
4-6 years of related experience
3 years of experience in team leadership or a supervisory role
Experience within the health care industry working with health center or hospital operations
Skills/Abilities
Ability to use data to evaluate outcomes
Working knowledge and experience with electronic medical record systems, performance dashboards, database products, and analysis tools
Proficiency in Microsoft Office Word, Excel and Outlook
Excellent attention to detail in all areas of compliance
Hourly rate: $31.50 up to $49.00 based on experience.
Schedule: Monday - Friday 8:00am - 5:00pm
EEO & Accommodation Statement NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.
Federal Trade Commission Statement According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
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Join to apply for the
Pharmacy Technician Supervisor
role at
NeighborHealth . Time Type: Full time Department: Retail Pharmacy - Maverick Location: 10 Gove Street – Taylor Building The Pharmacy Technician Supervisor leads a team of pharmacy technicians that assist pharmacists and the pharmacy manager. The Pharmacy Technician Supervisor oversees daily pharmacy workflow and pharmacy technician schedules to ensure the needs of the business and customer service standards are maintained and in compliance with state and federal regulations. In addition, the Pharmacy Technician Supervisor leads, supports, develops, and evaluates pharmacy technicians while upholding departmental standards. The Pharmacy Technician Supervisor is responsible for employee engagement and advocating for the pharmacy technician team while supporting the Pharmacy Manager in solving complex problems.
Responsibilities
Provides day-to-day supervision and coaching to ensure pharmacy technicians’ responsibilities are carried out using standard operating procedures to complete daily assignments accurately and efficiently.
Ensures all pharmacy functions are properly staffed to meet business and operational needs.
Create and manage the daily and long-term pharmacy technician schedules and daily workflow schedule.
Supports non-dispensing tasks and patient services if needed
Effectively communicates with pharmacy staff and sets clear performance expectations.
Enforce accountability standards.
Collaborate with the Pharmacy Manager and HR in sourcing, hiring, onboarding, and orientation of new pharmacy technicians.
Creates and implements training plans for pharmacy technicians
Provides coaching and feedback on performance and conduct issues
Assists Pharmacy Managers in evaluation of staff on performance competencies
Performs pharmacy technician annual performance reviews
Oversee and assist with daily tasks performed by Certified Lead Pharmacy Technicians
Helps coordinate and participates in annual pharmacy physical inventory process
Complete technician payroll approvals
Approve time off requests according to NeighborHealth and pharmacy department policies
Oversees technician registration, certification and ensures all technician licenses are renewed appropriately
Complete projects as assigned by Pharmacy Managers or Pharmacy Director
Monitoring and implementing quality controls in accordance with NeighborHealth regulations
Knowledgeable and ability to troubleshoot and assist in workflow if needed
Provide coverage in daily pharmacy workflow if needed
Track, execute, and meet department KPI’s and productivity levels
Communicates health center initiatives, expectations and policies
Displays outstanding customer service skills when interacting with patients, outside providers, referral sources or others
Promotes a sense of teamwork through self-direction and self-motivation; provides leadership to other support staff
Education
High School Diploma or GED
Certified Pharmacy Technician (PTCB or ExCPT) required
State licensure with the Massachusetts Board of Registration in Pharmacy required
Advanced PTCB certification preferred
Experience
4-6 years of related experience
3 years of experience in team leadership or a supervisory role
Experience within the health care industry working with health center or hospital operations
Skills/Abilities
Ability to use data to evaluate outcomes
Working knowledge and experience with electronic medical record systems, performance dashboards, database products, and analysis tools
Proficiency in Microsoft Office Word, Excel and Outlook
Excellent attention to detail in all areas of compliance
Hourly rate: $31.50 up to $49.00 based on experience.
Schedule: Monday - Friday 8:00am - 5:00pm
EEO & Accommodation Statement NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.
Federal Trade Commission Statement According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
#J-18808-Ljbffr