Red Hat
Dedicated Operations Technical Account Manager - OpenShift Virtualization
Red Hat, New York, New York, United States
Dedicated Operations Technical Account Manager - OpenShift Virtualization
Join Red Hat as a Dedicated Operations Technical Account Manager (DO-TAM) in the United States. The Red Hat Public Sector Services team is looking for an enterprise-level engineer with a background in Red Hat OpenShift Virtualization (Virt) to partner closely with a public sector customer. The role involves providing architectural guidance and implementation advice for the OpenShift Container Platform and OpenShift Virtualization suite of solutions. As a DO-TAM, you will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty. What You Will Do
Serve as the trusted technical advisor and primary escalation point for the customer’s OpenShift Virtualization deployment, operations, and roadmap. Develop deep relationships with IT and business stakeholders to understand their priorities, constraints, and architecture goals. Provide architectural guidance and design reviews for virtualized workloads running on OpenShift. Assist in planning and executing migrations from legacy hypervisors into OpenShift Virtualization. Partner with the customer in rolling out upgrades, patches, and lifecycle management for the virtualization stack. Monitor and audit the customer environment to identify risks, performance bottlenecks, and configuration drift. Triage, diagnose, and resolve escalated technical issues. Create, update, and maintain customer engagement plans, runbooks, operational guides, and architecture documentation. Deliver periodic executive- and operational-level reviews of performance, health, and risk to customer leadership. Lead and deliver training sessions, workshops, and knowledge transfer on OpenShift and OpenShift Virtualization operations. Provide hands-on support, debugging, and proof-of-concept work as needed. Be available for after-hours incident response, on-call rotation, and emergency support. Travel as required to customer sites and regional offices. What You Will Bring
Prior experience in technical support, engineering, operations, or quality assurance roles. Strong understanding of Linux, and supporting areas such as networking, storage, and security. Hands-on experience with virtualization technologies and specifically with OpenShift Virtualization. Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations. Ability to juggle multiple issues, priorities, and projects with excellent attention to detail. Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas. Excellent verbal and written communication skills in English. Commitment to pursue relevant Red Hat certifications. Collaborative mindset, able to work across internal and external teams. Quick learner, self-starter, and ability to adapt to evolving technologies and environments. The Following Will Be Considered a Plus
Bachelor’s degree in a technology-related discipline. Red Hat Certified Engineer (RHCE) certification. Red Hat Certified Specialist in OpenShift Administration and/or OpenShift Virtualization certification. Previous practical experience with Red Hat technologies. Experience migrating VMs from VMware, KVM, or other hypervisors into OpenShift Virtualization. Experience managing hybrid VM/container workloads, live VM migration, and VM networking and storage in OpenShift environments. Red Hat is an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Join Red Hat as a Dedicated Operations Technical Account Manager (DO-TAM) in the United States. The Red Hat Public Sector Services team is looking for an enterprise-level engineer with a background in Red Hat OpenShift Virtualization (Virt) to partner closely with a public sector customer. The role involves providing architectural guidance and implementation advice for the OpenShift Container Platform and OpenShift Virtualization suite of solutions. As a DO-TAM, you will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty. What You Will Do
Serve as the trusted technical advisor and primary escalation point for the customer’s OpenShift Virtualization deployment, operations, and roadmap. Develop deep relationships with IT and business stakeholders to understand their priorities, constraints, and architecture goals. Provide architectural guidance and design reviews for virtualized workloads running on OpenShift. Assist in planning and executing migrations from legacy hypervisors into OpenShift Virtualization. Partner with the customer in rolling out upgrades, patches, and lifecycle management for the virtualization stack. Monitor and audit the customer environment to identify risks, performance bottlenecks, and configuration drift. Triage, diagnose, and resolve escalated technical issues. Create, update, and maintain customer engagement plans, runbooks, operational guides, and architecture documentation. Deliver periodic executive- and operational-level reviews of performance, health, and risk to customer leadership. Lead and deliver training sessions, workshops, and knowledge transfer on OpenShift and OpenShift Virtualization operations. Provide hands-on support, debugging, and proof-of-concept work as needed. Be available for after-hours incident response, on-call rotation, and emergency support. Travel as required to customer sites and regional offices. What You Will Bring
Prior experience in technical support, engineering, operations, or quality assurance roles. Strong understanding of Linux, and supporting areas such as networking, storage, and security. Hands-on experience with virtualization technologies and specifically with OpenShift Virtualization. Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations. Ability to juggle multiple issues, priorities, and projects with excellent attention to detail. Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas. Excellent verbal and written communication skills in English. Commitment to pursue relevant Red Hat certifications. Collaborative mindset, able to work across internal and external teams. Quick learner, self-starter, and ability to adapt to evolving technologies and environments. The Following Will Be Considered a Plus
Bachelor’s degree in a technology-related discipline. Red Hat Certified Engineer (RHCE) certification. Red Hat Certified Specialist in OpenShift Administration and/or OpenShift Virtualization certification. Previous practical experience with Red Hat technologies. Experience migrating VMs from VMware, KVM, or other hypervisors into OpenShift Virtualization. Experience managing hybrid VM/container workloads, live VM migration, and VM networking and storage in OpenShift environments. Red Hat is an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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