Kiln
Overview
Product Support Engineer (Blockchain) at Kiln. You will own relationships with customers in the Americas (and some prospects) and work with a local GTM team and Europe-based Product team. Your objective is to ensure customers successfully integrate Kiln\'s API-first products and continuously improve their staking/DeFi activities. Responsibilities
Onboarding and training: Help business clients understand the staking process, available options, and how to use Kiln\'s staking services effectively. Technical support: Address client inquiries related to staking, troubleshoot issues, and guide resolution. Platform updates and enhancements: Communicate new features and updates to clients, ensuring understanding of impact on staking activity. Knowledge base and documentation: Contribute to and maintain staking-related information, FAQs, guides, and tutorials. Tools: Slack/Pylon, Notion, Gong, HubSpot, Postman … Stack
Solidity, Golang, JavaScript/Typescript, API REST, PostgreSQL, AWS/Kubernetes Requirements
2+ years of technical customer support experience in a B2B software company, including onboarding, troubleshooting, and user training. Proven experience with API troubleshooting, software implementation, testing, and deployment processes. Experience with Postman or another API testing tool. Strong ability to prioritize and resolve support tickets. Outstanding communication skills across all channels. 1+ year of experience in web3, blockchain, and cryptocurrency, or proven personal experience (e.g., side project, hackathon) with solid understanding of protocols, staking, and DeFi. Fluent (written and spoken) English. Nice-to-have
Experience in a fast-growing startup. Fluency in Spanish and/or Portuguese. Genuine interest in Web3, blockchain, cryptocurrency, and smart contracts. About Kiln
Kiln is the leading enterprise-grade rewards platform enabling institutional customers to stake assets and integrate staking & DeFi functionality via an API-first platform providing automated validators, staking & DeFi protocol access, and data/commission management. Kiln serves 140+ customers, including Binance, BitGo, Coinbase, Fireblocks, NuBank, Revolut, VanEck, and TrustWallet, with 90+ team members and $30M+ in funding from investors like 1kx, Crypto.com, Illuminate Financial, Consensys, Wintermute, and Kraken Ventures. How Kiln supports you
Our values: Technical Excellence, Innovation-Driven Meritocracy, Trust and Transparency, and People First. Benefits include a fast-paced environment, equity options, competitive salary, flexible holidays and remote work, internet paid, a significant personal development budget, and an overseas tech conferences budget. Equal Opportunity
Kiln is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds. Interview Process
Our thorough process includes: Recruiter Interview (45 min), Take-home test, Technical Interview (60 min), Core Values Interview (45 min), Founders Interview (30 min), Offer. Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply with GDPR regulations. Note: we do not sponsor visas for persons without work authorization in the USA. This role is for full-time employees only (no B2B or contractors).
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Product Support Engineer (Blockchain) at Kiln. You will own relationships with customers in the Americas (and some prospects) and work with a local GTM team and Europe-based Product team. Your objective is to ensure customers successfully integrate Kiln\'s API-first products and continuously improve their staking/DeFi activities. Responsibilities
Onboarding and training: Help business clients understand the staking process, available options, and how to use Kiln\'s staking services effectively. Technical support: Address client inquiries related to staking, troubleshoot issues, and guide resolution. Platform updates and enhancements: Communicate new features and updates to clients, ensuring understanding of impact on staking activity. Knowledge base and documentation: Contribute to and maintain staking-related information, FAQs, guides, and tutorials. Tools: Slack/Pylon, Notion, Gong, HubSpot, Postman … Stack
Solidity, Golang, JavaScript/Typescript, API REST, PostgreSQL, AWS/Kubernetes Requirements
2+ years of technical customer support experience in a B2B software company, including onboarding, troubleshooting, and user training. Proven experience with API troubleshooting, software implementation, testing, and deployment processes. Experience with Postman or another API testing tool. Strong ability to prioritize and resolve support tickets. Outstanding communication skills across all channels. 1+ year of experience in web3, blockchain, and cryptocurrency, or proven personal experience (e.g., side project, hackathon) with solid understanding of protocols, staking, and DeFi. Fluent (written and spoken) English. Nice-to-have
Experience in a fast-growing startup. Fluency in Spanish and/or Portuguese. Genuine interest in Web3, blockchain, cryptocurrency, and smart contracts. About Kiln
Kiln is the leading enterprise-grade rewards platform enabling institutional customers to stake assets and integrate staking & DeFi functionality via an API-first platform providing automated validators, staking & DeFi protocol access, and data/commission management. Kiln serves 140+ customers, including Binance, BitGo, Coinbase, Fireblocks, NuBank, Revolut, VanEck, and TrustWallet, with 90+ team members and $30M+ in funding from investors like 1kx, Crypto.com, Illuminate Financial, Consensys, Wintermute, and Kraken Ventures. How Kiln supports you
Our values: Technical Excellence, Innovation-Driven Meritocracy, Trust and Transparency, and People First. Benefits include a fast-paced environment, equity options, competitive salary, flexible holidays and remote work, internet paid, a significant personal development budget, and an overseas tech conferences budget. Equal Opportunity
Kiln is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds. Interview Process
Our thorough process includes: Recruiter Interview (45 min), Take-home test, Technical Interview (60 min), Core Values Interview (45 min), Founders Interview (30 min), Offer. Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply with GDPR regulations. Note: we do not sponsor visas for persons without work authorization in the USA. This role is for full-time employees only (no B2B or contractors).
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