AlertMedia
At AlertMedia, everything we do supports our mission:
To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe: We’re
humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is looking for a
Director, Account Management,
to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast-growing Enterprise, Mid-market, and SMB customer base. The Director will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up-sells, and expansions. The Director will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals. Your success will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience. As one of the fastest growing softwarecompanies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! Who you are: You are a roll up your sleeves team leader, with a proven track record of Account Management in the enterprise segment, strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth. You are passionate about sales, while caring deeply about your people and their success. One of your strengths is in influencing and negotiating with executives at large-scale enterprises. You thrive in a quota driven environment. You are articulate, inquisitive, collaborative, and analytical. You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment. What you get to do every day: Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close. Work with Sales leadership to define the strategic initiatives required to make the Account Management team successful and own their execution. Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts. Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by: Understanding customer objectives and use-cases Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs Articulating value in products and services to help meet those needs Identifying new personas and contacts to drive further value within customer organizations Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s Reviewing renewals and any obstacles limiting adoption or creating renewal risk Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc. Work alongside your team to deliver presentations and demos with a consultative, white glove approach Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals What you bring to the role: 7+ years of experience in account management or sales with a history of success (preferably in a SaaS company) 2+ years of people management experience Experience in the enterprise and mid-market space Strong coaching mentality and ability to help elevate others in their career development Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal Exceptional interpersonal skills; clear and concise written and oral communication skills Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate Why you’ll love working at AlertMedia: Competitive base salary + Uncapped commissions + Company-wide bonus program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 9 years in a row and numerous other awards Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc. Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com . Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. Interested in building your career at AlertMedia? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile In what city and state is your permanent residence? This is a U.S. based, hybrid position in Austin, TX. Must be located in Austin or the surrounding areas or willing to relocate. * Are you willing to relocate to Austin, Texas? (Please note we do not pay for relocation costs) * How many years of experience in account management or sales do you have? * How many years of people management experiencedo you have? * How many years of SaaS experience do you have? * What is your salary requirement? * Are you authorized to work lawfully in the United States for Alert Media? * Select... Will you now or in the future require Alert Media to commence an immigration case to employ you (for example, H-1B or other employment-based immigration cases)? This is sometimes called “sponsorship” for employment-based visa status. * Select... What are your pronouns? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in AlertMedia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe: We’re
humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is looking for a
Director, Account Management,
to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast-growing Enterprise, Mid-market, and SMB customer base. The Director will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up-sells, and expansions. The Director will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals. Your success will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience. As one of the fastest growing softwarecompanies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! Who you are: You are a roll up your sleeves team leader, with a proven track record of Account Management in the enterprise segment, strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth. You are passionate about sales, while caring deeply about your people and their success. One of your strengths is in influencing and negotiating with executives at large-scale enterprises. You thrive in a quota driven environment. You are articulate, inquisitive, collaborative, and analytical. You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment. What you get to do every day: Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close. Work with Sales leadership to define the strategic initiatives required to make the Account Management team successful and own their execution. Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts. Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by: Understanding customer objectives and use-cases Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs Articulating value in products and services to help meet those needs Identifying new personas and contacts to drive further value within customer organizations Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s Reviewing renewals and any obstacles limiting adoption or creating renewal risk Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc. Work alongside your team to deliver presentations and demos with a consultative, white glove approach Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals What you bring to the role: 7+ years of experience in account management or sales with a history of success (preferably in a SaaS company) 2+ years of people management experience Experience in the enterprise and mid-market space Strong coaching mentality and ability to help elevate others in their career development Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal Exceptional interpersonal skills; clear and concise written and oral communication skills Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate Why you’ll love working at AlertMedia: Competitive base salary + Uncapped commissions + Company-wide bonus program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 9 years in a row and numerous other awards Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc. Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com . Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. Interested in building your career at AlertMedia? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile In what city and state is your permanent residence? This is a U.S. based, hybrid position in Austin, TX. Must be located in Austin or the surrounding areas or willing to relocate. * Are you willing to relocate to Austin, Texas? (Please note we do not pay for relocation costs) * How many years of experience in account management or sales do you have? * How many years of people management experiencedo you have? * How many years of SaaS experience do you have? * What is your salary requirement? * Are you authorized to work lawfully in the United States for Alert Media? * Select... Will you now or in the future require Alert Media to commence an immigration case to employ you (for example, H-1B or other employment-based immigration cases)? This is sometimes called “sponsorship” for employment-based visa status. * Select... What are your pronouns? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in AlertMedia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr