Alexandria Moulding
We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on:
Responsibilities:
Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
Maintain detailed records of interactions with the customers in an orderly manner
Posting Orders
Print Pick and Pack
Invoicing
Other duties, as assigned and requested by supervisor
Qualifications:
Minimum of 1-2 years of customer service experience
Prior wholesale lumber product experience, a bonus
Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
Medical, Dental, Vision given on the 1st of the month following 30 days of employment
Company-Paid Life Insurance & Disability
401(k) with Company Match
Company-Paid Time Off
Paid Holidays & Floating Holidays
PLUS ADDITIONAL PERKS!
Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
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Responsibilities:
Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
Maintain detailed records of interactions with the customers in an orderly manner
Posting Orders
Print Pick and Pack
Invoicing
Other duties, as assigned and requested by supervisor
Qualifications:
Minimum of 1-2 years of customer service experience
Prior wholesale lumber product experience, a bonus
Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
Medical, Dental, Vision given on the 1st of the month following 30 days of employment
Company-Paid Life Insurance & Disability
401(k) with Company Match
Company-Paid Time Off
Paid Holidays & Floating Holidays
PLUS ADDITIONAL PERKS!
Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
#J-18808-Ljbffr