Express Scripts Pharmacy Benefit Services
Account Manager - Hybrid - Express Scripts
Express Scripts Pharmacy Benefit Services, Saint Louis, Missouri, United States, 63146
Overview
Account Manager - Hybrid - Express Scripts. The Account Manager is responsible for ensuring clients and patients receive superior service. A key member of the core client account team, the role is responsible for overall satisfaction and retention of the assigned book of business. Manages the day-to-day client relationship and is accountable for core service delivery, working cross-functionally with all operations. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.
Responsibilities
Manage day-to-day client relationships with comprehensive knowledge of the client’s benefit plan and product offerings.
Interact daily with clients, consultants and producers to provide preventative consultation, analysis and issue resolution for core services.
Ensure timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
Lead new group and product implementations; establish and lead internal meetings to ensure collaboration and attention to detail to meet timelines and quality standards.
Lead client-centric team meetings to review operational performance against client expectations and needs.
Present operational performance metrics to clients on a monthly and/or quarterly basis to demonstrate performance relative to the book of business, promoting client satisfaction, retention and upsell opportunities.
Qualifications
Bachelor’s degree in related field or 11+ years of experience. 5+ years of relevant experience with a Bachelor’s degree or Master’s degree and 3+ years of relevant experience.
Excellent PC skills including Microsoft Office and Internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability to manage projects using proven project management processes.
Ability to work cross-functionally to proactively communicate and resolve issues with urgency.
Ability to travel overnight up to 20%.
Additional Requirements
If working from home, internet connection must be via cable broadband or fiber optic with speeds of at least 10 Mbps download / 5 Mbps upload.
Ability to be eligible for an annual salary of 73,500 - 122,500 USD/year, depending on factors including experience and location.
Eligible to participate in an annual bonus plan.
Benefits and About We offer a comprehensive range of benefits focused on whole health, including medical, vision, dental, well-being and behavioral health programs. 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Equal Opportunity Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users where legally permissible. Qualified applicants with criminal histories will be considered consistent with all laws.
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Account Manager - Hybrid - Express Scripts. The Account Manager is responsible for ensuring clients and patients receive superior service. A key member of the core client account team, the role is responsible for overall satisfaction and retention of the assigned book of business. Manages the day-to-day client relationship and is accountable for core service delivery, working cross-functionally with all operations. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.
Responsibilities
Manage day-to-day client relationships with comprehensive knowledge of the client’s benefit plan and product offerings.
Interact daily with clients, consultants and producers to provide preventative consultation, analysis and issue resolution for core services.
Ensure timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
Lead new group and product implementations; establish and lead internal meetings to ensure collaboration and attention to detail to meet timelines and quality standards.
Lead client-centric team meetings to review operational performance against client expectations and needs.
Present operational performance metrics to clients on a monthly and/or quarterly basis to demonstrate performance relative to the book of business, promoting client satisfaction, retention and upsell opportunities.
Qualifications
Bachelor’s degree in related field or 11+ years of experience. 5+ years of relevant experience with a Bachelor’s degree or Master’s degree and 3+ years of relevant experience.
Excellent PC skills including Microsoft Office and Internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability to manage projects using proven project management processes.
Ability to work cross-functionally to proactively communicate and resolve issues with urgency.
Ability to travel overnight up to 20%.
Additional Requirements
If working from home, internet connection must be via cable broadband or fiber optic with speeds of at least 10 Mbps download / 5 Mbps upload.
Ability to be eligible for an annual salary of 73,500 - 122,500 USD/year, depending on factors including experience and location.
Eligible to participate in an annual bonus plan.
Benefits and About We offer a comprehensive range of benefits focused on whole health, including medical, vision, dental, well-being and behavioral health programs. 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Equal Opportunity Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users where legally permissible. Qualified applicants with criminal histories will be considered consistent with all laws.
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