Palmer Holland
Overview
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Sales Advocate, Key Accounts
role at
Palmer Holland . The Sales Advocate, Key Accounts is responsible for both supporting Key Account Managers in the implementation of company-wide strategies, as well as the Account Managers in activities related to Key Account locations, such as call report documentation, PCF management, and other locally required customer communications. The goal of a Key Account Advocate is to increase service to existing internal and external customers resulting in the benefit of centralized communications across the scope of their assigned Key Accounts. Responsibilities
Fulfill customer requests for product information, specifications, and samples based on consolidated practices established by the Key Accounts Operations team. The Key Account Advocate will help develop new processes that better fit the scope of this account model. Responsible for completion, and accuracy, of customer specific price sheets in accordance with effective dates and price protection for each assigned Key Account. Sole responsibility for input of system pricing changes, deletions, or additions for all assigned Key Accounts. Serve as centralized point of contact for Key Account support and rebate submissions and review. Verify data integrity, accuracy, and assist the rebate team in gaining timely response and approval of rebates and supports. Transition and review this information correctly to customer pricing sheets. Using analysis and reporting provided by the Key Account Specialist, the Key Account Advocate will work with internal teams to correct customer billing and margin issues. Review reporting and work with Key Account Manager to prioritize allocation and orders to be processed by Key Account Customer Service Representatives. Initiating action to prevent the occurrence of any nonconformities relating to product, process, or quality system; identifying and recording any problems relating to the product, process, or quality system; initiating, recommending, or providing solutions through designated channels. This role will work with the Key Account team to provide both resolution and communication to the internal team as well as the customer. Support the overall success of the CASE Key Accounts Team and Palmer Holland by fulfilling duties within the scope of the role. Essential Tasks
Knowledge and understanding of Key Account strategy and their role in the goals and objectives set by this strategy for their assigned accounts and for the team. Assessment techniques of examining, questioning, evaluating, and reporting. Skills for planning, organizing, communicating, and process improvement. Daily activities include assisting internal customers with: Product/Supplier Data Sheets & Literature, Call reports, Cost Requests, price quotes and quote communication, Sample requests, tracking and follow-up, Product Customer Forecast, Margin analysis resolution, Market Intelligence & Opportunities (Input and Maintenance), Principal transition business setup, Product availability inquiries, Freight cost inquiries, Cross Training and Back-up Customer Service when needed, and liaison to internal staff as needed. Basic knowledge of Vendors/Products. Special projects as needed. Notes
The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco and drug free, professional environment. Requirements
Education
4-year degree or equivalent work experience in this industry or related field. Experience
6-12 months experience in this industry or related field. Knowledge/Skills
Intermediate level of expertise in MS Office and Contact Management Software Excellent verbal and written communication abilities Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers Ability to handle sensitive information with confidentiality and discretion Detail oriented with strong, accurate clerical skills Proficient at multi-tasking Proactive problem solver and critical thinker Highly motivated Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Chemical Manufacturing
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Join to apply for the
Sales Advocate, Key Accounts
role at
Palmer Holland . The Sales Advocate, Key Accounts is responsible for both supporting Key Account Managers in the implementation of company-wide strategies, as well as the Account Managers in activities related to Key Account locations, such as call report documentation, PCF management, and other locally required customer communications. The goal of a Key Account Advocate is to increase service to existing internal and external customers resulting in the benefit of centralized communications across the scope of their assigned Key Accounts. Responsibilities
Fulfill customer requests for product information, specifications, and samples based on consolidated practices established by the Key Accounts Operations team. The Key Account Advocate will help develop new processes that better fit the scope of this account model. Responsible for completion, and accuracy, of customer specific price sheets in accordance with effective dates and price protection for each assigned Key Account. Sole responsibility for input of system pricing changes, deletions, or additions for all assigned Key Accounts. Serve as centralized point of contact for Key Account support and rebate submissions and review. Verify data integrity, accuracy, and assist the rebate team in gaining timely response and approval of rebates and supports. Transition and review this information correctly to customer pricing sheets. Using analysis and reporting provided by the Key Account Specialist, the Key Account Advocate will work with internal teams to correct customer billing and margin issues. Review reporting and work with Key Account Manager to prioritize allocation and orders to be processed by Key Account Customer Service Representatives. Initiating action to prevent the occurrence of any nonconformities relating to product, process, or quality system; identifying and recording any problems relating to the product, process, or quality system; initiating, recommending, or providing solutions through designated channels. This role will work with the Key Account team to provide both resolution and communication to the internal team as well as the customer. Support the overall success of the CASE Key Accounts Team and Palmer Holland by fulfilling duties within the scope of the role. Essential Tasks
Knowledge and understanding of Key Account strategy and their role in the goals and objectives set by this strategy for their assigned accounts and for the team. Assessment techniques of examining, questioning, evaluating, and reporting. Skills for planning, organizing, communicating, and process improvement. Daily activities include assisting internal customers with: Product/Supplier Data Sheets & Literature, Call reports, Cost Requests, price quotes and quote communication, Sample requests, tracking and follow-up, Product Customer Forecast, Margin analysis resolution, Market Intelligence & Opportunities (Input and Maintenance), Principal transition business setup, Product availability inquiries, Freight cost inquiries, Cross Training and Back-up Customer Service when needed, and liaison to internal staff as needed. Basic knowledge of Vendors/Products. Special projects as needed. Notes
The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco and drug free, professional environment. Requirements
Education
4-year degree or equivalent work experience in this industry or related field. Experience
6-12 months experience in this industry or related field. Knowledge/Skills
Intermediate level of expertise in MS Office and Contact Management Software Excellent verbal and written communication abilities Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers Ability to handle sensitive information with confidentiality and discretion Detail oriented with strong, accurate clerical skills Proficient at multi-tasking Proactive problem solver and critical thinker Highly motivated Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Chemical Manufacturing
#J-18808-Ljbffr