Vertical Supply Group
Sales Support Specialist -Utility
Vertical Supply Group, Greensboro, North Carolina, us, 27497
Overview
The Sales Support Specialist – Utility is responsible for operational and analytical support to the Utility Sales Team. This role ensures processes are executed efficiently, documentation is accurate and compliant, and the sales team is enabled to focus on client acquisition, relationship management, and revenue growth. The position requires close collaboration with internal stakeholders including Sales, Finance, Operations, Purchasing, and Customer Service. Duties & Responsibilities
Manages a portfolio of assigned Utility customer accounts, acting as the main contact for assigned outside sales reps and their customers. Takes responsibility for their assigned account orders - ensuring excellent customer service. Acts as a liaison between the customer and the sales team. Collaborates with other departments, such as Finance, Splicing, Warehouse, Manufacturing, and Purchasing, to ensure orders are progressing and customer needs are met. Provides proactive outreach regarding status of orders, including back-ordered items, future dates orders, and procurement of special order/non-inventory items. Manages and resolves escalated customer complaints and offers alternative solutions. Provides customers with accurate product and service information, follows up when needed. May be required to assist with non-utility related customer requests, such as in- & outbound phone calls, email, and chat. Other duties as assigned. Qualifications
Bachelor’s degree and/or 4 years of professional experience in sales support, customer service, or operations Experience working with outside sales force and handling key and national accounts Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word and Netsuite Excellent communication skills, both verbal and written Strong independent thinking and problem-solving skills Demonstrated success managing sales account relationships Demonstrated success at using available resources to troubleshoot and problem solve Good attention to detail - MUST be able to multi-task Possess a “get it done” attitude & ability prioritize workload Utility distribution sales experience/background preferred Company Description
Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts. Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts. Seniority level
Entry level Employment type
Contract Job function
Other Industries Retail
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The Sales Support Specialist – Utility is responsible for operational and analytical support to the Utility Sales Team. This role ensures processes are executed efficiently, documentation is accurate and compliant, and the sales team is enabled to focus on client acquisition, relationship management, and revenue growth. The position requires close collaboration with internal stakeholders including Sales, Finance, Operations, Purchasing, and Customer Service. Duties & Responsibilities
Manages a portfolio of assigned Utility customer accounts, acting as the main contact for assigned outside sales reps and their customers. Takes responsibility for their assigned account orders - ensuring excellent customer service. Acts as a liaison between the customer and the sales team. Collaborates with other departments, such as Finance, Splicing, Warehouse, Manufacturing, and Purchasing, to ensure orders are progressing and customer needs are met. Provides proactive outreach regarding status of orders, including back-ordered items, future dates orders, and procurement of special order/non-inventory items. Manages and resolves escalated customer complaints and offers alternative solutions. Provides customers with accurate product and service information, follows up when needed. May be required to assist with non-utility related customer requests, such as in- & outbound phone calls, email, and chat. Other duties as assigned. Qualifications
Bachelor’s degree and/or 4 years of professional experience in sales support, customer service, or operations Experience working with outside sales force and handling key and national accounts Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word and Netsuite Excellent communication skills, both verbal and written Strong independent thinking and problem-solving skills Demonstrated success managing sales account relationships Demonstrated success at using available resources to troubleshoot and problem solve Good attention to detail - MUST be able to multi-task Possess a “get it done” attitude & ability prioritize workload Utility distribution sales experience/background preferred Company Description
Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts. Vertical Supply Group (VSG) is a manufacturer and supplier of the world’s leading products that keep climbers, ‘industrial athletes,’ and technical rescue personnel safe and efficient while operating high above the ground. VSG’s leading brands & products set a standard of innovation and quality while providing world-class experiences for their retail, distribution, and web store customers. VSG’s offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work-at-height professionals & enthusiasts. Seniority level
Entry level Employment type
Contract Job function
Other Industries Retail
#J-18808-Ljbffr