Franklin Fitch
Desktop Analyst – IT Support
A leading professional services firm is looking for a skilled Desktop Analyst to join their IT team and take ownership of second‑level and third‑level support in a fast‑paced environment. Base pay range
$85,000.00/yr – $95,000.00/yr Key Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices Support remote access, VPN, Citrix, Intune, and Microsoft 365 applications Manage and resolve tickets independently while maintaining SLAs Provide AV setup support for meetings and conferences Collaborate with IT teams across multiple office locations Maintain inventory and assist with equipment moves and new hire setups Qualifications
5+ years of desktop support experience in a professional services environment Strong knowledge of Windows 11, Active Directory, Citrix, Intune, and Microsoft Office Excellent troubleshooting, communication, and organizational skills Experience with rollouts, migrations, and upgrades Bachelor’s degree preferred; technical certifications a plus Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Benefits
Medical insurance Vision insurance 401(k) Pension plan Paid maternity leave Ready to take the next step in your IT career? Let’s connect.
#J-18808-Ljbffr
A leading professional services firm is looking for a skilled Desktop Analyst to join their IT team and take ownership of second‑level and third‑level support in a fast‑paced environment. Base pay range
$85,000.00/yr – $95,000.00/yr Key Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices Support remote access, VPN, Citrix, Intune, and Microsoft 365 applications Manage and resolve tickets independently while maintaining SLAs Provide AV setup support for meetings and conferences Collaborate with IT teams across multiple office locations Maintain inventory and assist with equipment moves and new hire setups Qualifications
5+ years of desktop support experience in a professional services environment Strong knowledge of Windows 11, Active Directory, Citrix, Intune, and Microsoft Office Excellent troubleshooting, communication, and organizational skills Experience with rollouts, migrations, and upgrades Bachelor’s degree preferred; technical certifications a plus Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Benefits
Medical insurance Vision insurance 401(k) Pension plan Paid maternity leave Ready to take the next step in your IT career? Let’s connect.
#J-18808-Ljbffr