Hilton Worldwide, Inc.
Guest Service Agent (Overnight full time) - Free Parking
Hilton Worldwide, Inc., New Orleans, Louisiana, United States, 70123
Overview
Guest Service Agent (Overnight full time) - Free Parking (HOT0C0QZ) Work Locations: Hilton New Orleans Riverside, 2 Poydras Street, New Orleans 70130 Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Benefits
Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family & friends Debt free education About Hilton
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We\'re passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We\'re leaders in our industry and in our communities. Teamwork - We\'re team players in everything we do. Ownership - We\'re the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus Job Information
Job: Guest Services, Operations, and Front Office Schedule: Full-time Refer a friend for this job
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Guest Service Agent (Overnight full time) - Free Parking (HOT0C0QZ) Work Locations: Hilton New Orleans Riverside, 2 Poydras Street, New Orleans 70130 Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Benefits
Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family & friends Debt free education About Hilton
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We\'re passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We\'re leaders in our industry and in our communities. Teamwork - We\'re team players in everything we do. Ownership - We\'re the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus Job Information
Job: Guest Services, Operations, and Front Office Schedule: Full-time Refer a friend for this job
Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend
#J-18808-Ljbffr