Hilton New Orleans Riverside
Guest Service Agent (Overnight full time) - Free Parking
Hilton New Orleans Riverside, New Orleans, Louisiana, United States, 70123
Guest Service Agent (Overnight full time) - Free Parking
Overview and opportunities with Hilton in New Orleans.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room (or that a bell person accompanies them).
Assist guests with check-out, including ensuring rooms and services are correctly accounted for, handling payments (POS systems, credit/debit cards, foreign currency, gift certificates), and processing various forms of payment.
Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is a leading global hospitality company spanning the lodging sector. Hilton is dedicated to providing exceptional guest experiences and continuing its tradition of value, service, and amenities. Our Team Members are at the heart of it all.
Work Location Hilton New Orleans Riverside
Schedule Full-time
Brand Hilton Hotels & Resorts
Job function Other
Industries Hospitality
Seniority level
Entry level
Employment type
Full-time
Note: This listing reflects Hilton’s job opportunity and does not include expired or closed postings.
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Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room (or that a bell person accompanies them).
Assist guests with check-out, including ensuring rooms and services are correctly accounted for, handling payments (POS systems, credit/debit cards, foreign currency, gift certificates), and processing various forms of payment.
Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is a leading global hospitality company spanning the lodging sector. Hilton is dedicated to providing exceptional guest experiences and continuing its tradition of value, service, and amenities. Our Team Members are at the heart of it all.
Work Location Hilton New Orleans Riverside
Schedule Full-time
Brand Hilton Hotels & Resorts
Job function Other
Industries Hospitality
Seniority level
Entry level
Employment type
Full-time
Note: This listing reflects Hilton’s job opportunity and does not include expired or closed postings.
#J-18808-Ljbffr