Pratum Companies
Assistant Community Manager- Affordable housing HUD
Pratum Companies, Kensington, Maryland, us, 20891
Assistant Community Manager - Affordable housing HUD
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Assistant Community Manager- Affordable housing HUD
role at
Pratum Companies .
Assistant Community Manager (Bi-lingual Spanish/English)
We are seeking a highly motivated and professional Assistant Property Manager to support the daily operations of an elderly resident community. The ideal candidate will possess exceptional customer service skills, patience, and must be able to work well with people from different backgrounds, ensuring effective support for our senior resident population.
Responsibilities
Provide outstanding customer service to residents, families, and vendors with professionalism and patience.
Assist with leasing, move-ins, and renewals; conduct tours and explain leasing terms clearly.
Support property manager with day-to-day operations including compliance, documentation, and resident relations.
Handle resident concerns promptly and empathetically, ensuring positive outcomes and solutions.
Maintain accurate resident files, reports, and records with high attention to detail.
Coordinate maintenance requests and follow up to ensure timely completion.
Assist in enforcing community rules and policies in a respectful and consistent manner.
Support compliance with HUD/Section 8 requirements (experience preferred, training available).
Communicate fluently in English and Spanish with residents, families, and staff.
Qualifications
Bilingual (Spanish/English) – required.
Strong customer service and communication skills – non-negotiable.
Patience and empathy when working with elderly residents – non-negotiable.
Organized, detail-oriented, and able to manage multiple tasks effectively.
Fast learner with the ability to adapt quickly to new systems and procedures.
Professional, approachable, and team-oriented demeanor.
Previous leasing experience – preferred.
Experience with Section 8 or HUD housing programs – preferred but not required.
Proficiency with Microsoft Office and property management software – preferred, willing to train.
Ideal Candidate
Dependable and reliable with strong follow-through.
Calm under pressure and able to de-escalate situations tactfully.
Solution-oriented and proactive in addressing resident needs.
Flexible and willing to learn new processes.
Committed to fostering a respectful, safe, and supportive living environment for residents.
Education High school or GED. This position requires the ability to read and write English fluently, the ability to perform intermediate mathematical functions, and the ability to understand and operate all on-site resident management software.
Professional Experience A minimum of three years of experience in residential property management at an affordable housing Section 8 community.
Travel & Work Schedule The position requires the ability to work any of the seven days of the week, 52 weeks of the year. It may require overtime, on-call duties, and occasional travel to attend owner gatherings or resident events after hours.
Computer Skills Basic computer knowledge, ability to use Outlook and OneSite/Yardi, intermediate knowledge of Microsoft Office, and basic Internet knowledge.
Physical Demands Must be able to access all areas of the property and amenities; may require lifting up to 50 lbs independently and 100 lbs with assistance.
Learning & Development Commitment to ongoing personal development and career growth through provided programs and external resources.
Compensation & Benefits This is a non-exempt, full-time position (30+ hours/week) eligible for overtime. Anticipated hourly pay rate is $26.44/hour for a new employee, depending on experience and other factors. Benefits include health, dental, vision, life insurance, disability coverage, paid vacation/sick leave, 11 paid holidays, and other company benefits as outlined on the company website.
Company Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
To learn more about our company and benefits, visit: https://pratumco.com/careers/
#J-18808-Ljbffr
Assistant Community Manager- Affordable housing HUD
role at
Pratum Companies .
Assistant Community Manager (Bi-lingual Spanish/English)
We are seeking a highly motivated and professional Assistant Property Manager to support the daily operations of an elderly resident community. The ideal candidate will possess exceptional customer service skills, patience, and must be able to work well with people from different backgrounds, ensuring effective support for our senior resident population.
Responsibilities
Provide outstanding customer service to residents, families, and vendors with professionalism and patience.
Assist with leasing, move-ins, and renewals; conduct tours and explain leasing terms clearly.
Support property manager with day-to-day operations including compliance, documentation, and resident relations.
Handle resident concerns promptly and empathetically, ensuring positive outcomes and solutions.
Maintain accurate resident files, reports, and records with high attention to detail.
Coordinate maintenance requests and follow up to ensure timely completion.
Assist in enforcing community rules and policies in a respectful and consistent manner.
Support compliance with HUD/Section 8 requirements (experience preferred, training available).
Communicate fluently in English and Spanish with residents, families, and staff.
Qualifications
Bilingual (Spanish/English) – required.
Strong customer service and communication skills – non-negotiable.
Patience and empathy when working with elderly residents – non-negotiable.
Organized, detail-oriented, and able to manage multiple tasks effectively.
Fast learner with the ability to adapt quickly to new systems and procedures.
Professional, approachable, and team-oriented demeanor.
Previous leasing experience – preferred.
Experience with Section 8 or HUD housing programs – preferred but not required.
Proficiency with Microsoft Office and property management software – preferred, willing to train.
Ideal Candidate
Dependable and reliable with strong follow-through.
Calm under pressure and able to de-escalate situations tactfully.
Solution-oriented and proactive in addressing resident needs.
Flexible and willing to learn new processes.
Committed to fostering a respectful, safe, and supportive living environment for residents.
Education High school or GED. This position requires the ability to read and write English fluently, the ability to perform intermediate mathematical functions, and the ability to understand and operate all on-site resident management software.
Professional Experience A minimum of three years of experience in residential property management at an affordable housing Section 8 community.
Travel & Work Schedule The position requires the ability to work any of the seven days of the week, 52 weeks of the year. It may require overtime, on-call duties, and occasional travel to attend owner gatherings or resident events after hours.
Computer Skills Basic computer knowledge, ability to use Outlook and OneSite/Yardi, intermediate knowledge of Microsoft Office, and basic Internet knowledge.
Physical Demands Must be able to access all areas of the property and amenities; may require lifting up to 50 lbs independently and 100 lbs with assistance.
Learning & Development Commitment to ongoing personal development and career growth through provided programs and external resources.
Compensation & Benefits This is a non-exempt, full-time position (30+ hours/week) eligible for overtime. Anticipated hourly pay rate is $26.44/hour for a new employee, depending on experience and other factors. Benefits include health, dental, vision, life insurance, disability coverage, paid vacation/sick leave, 11 paid holidays, and other company benefits as outlined on the company website.
Company Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
To learn more about our company and benefits, visit: https://pratumco.com/careers/
#J-18808-Ljbffr