Salvation Army ARC
Welcome Desk Attendant at The Salvation Army Adele and Robert Stern Red Shield Community Center Englewood. The Salvation Army is seeking a welcoming and compassionate individual to join our team as a Welcome Desk Attendant.
Base pay range: $17.00/hr - $20.40/hr.
Job Description
The Welcome Desk Attendant will be responsible for ensuring visitors have a positive experience at the Red Shield Community Center. This includes greeting visitors, answering phone calls, providing information and directions, and maintaining a clean and safe environment. Essential duties and responsibilities include: Greeting visitors enthusiastically and providing excellent customer service Answering phone calls and responding to questions and concerns Maintaining a clean and safe environment, including public and restricted areas Ensuring guest safety and reporting any potentially unsafe conditions Maintaining awareness of all Red Shield center and programs to share information with guests and visitors Assisting and directing visitors to avoid crowded conditions and maximize service efficiently Reporting any suspicion of child abuse to the Corps Officer or Administration Staff Generating legible and accurate accident and incident reports as required Requirements
High school diploma or GED required 1 year of experience in customer service with administrative duties Experience with a computer-based work environment preferred, such as Word, Excel, PowerPoint, and Outlook or Lotus Notes Competencies
Willingness to promote the mission of The Salvation Army and see the integration of Christian faith and services in a community center setting A professional style that is responsive to guest's expectations/needs/concerns A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees, and management Must be attentive to and work appropriately with culturally and socio-economically diverse client population The ability to deal with challenging customer situations An ability to multi-task and remain calm under pressure The Salvation Army offers a competitive benefit package for eligible employees, which may include medical, dental, vision, hearing, disability, and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan, and generous time off policies. The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
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The Welcome Desk Attendant will be responsible for ensuring visitors have a positive experience at the Red Shield Community Center. This includes greeting visitors, answering phone calls, providing information and directions, and maintaining a clean and safe environment. Essential duties and responsibilities include: Greeting visitors enthusiastically and providing excellent customer service Answering phone calls and responding to questions and concerns Maintaining a clean and safe environment, including public and restricted areas Ensuring guest safety and reporting any potentially unsafe conditions Maintaining awareness of all Red Shield center and programs to share information with guests and visitors Assisting and directing visitors to avoid crowded conditions and maximize service efficiently Reporting any suspicion of child abuse to the Corps Officer or Administration Staff Generating legible and accurate accident and incident reports as required Requirements
High school diploma or GED required 1 year of experience in customer service with administrative duties Experience with a computer-based work environment preferred, such as Word, Excel, PowerPoint, and Outlook or Lotus Notes Competencies
Willingness to promote the mission of The Salvation Army and see the integration of Christian faith and services in a community center setting A professional style that is responsive to guest's expectations/needs/concerns A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees, and management Must be attentive to and work appropriately with culturally and socio-economically diverse client population The ability to deal with challenging customer situations An ability to multi-task and remain calm under pressure The Salvation Army offers a competitive benefit package for eligible employees, which may include medical, dental, vision, hearing, disability, and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan, and generous time off policies. The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
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