Revenue Cycle Training Specialist

Job Summary We are seeking a talented and motivated individual to join our team in a hybrid role based in Nashville, Tennessee. This position offers the flexibility to work both remotely and on-site, providing a dynamic and adaptable work environment. The primary purpose of this position is to develop and train world-class best practices in pre-billing, billing, collections, and accounts receivable functions in the home health and hospice industry. Duties & Responsibilities Support the accounts receivable functions under the supervision of the Learning and Development Leader. Train, monitor, and update the policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice. Assist agencies in the development and use of accounting policies and procedures, and establish a great rapport in and between departments so that each can realize the importance of accurate reporting procedures. Partner with RC Portfolio Leaders to develop training opportunities for staff, further enhancing the impact of the portfolios and the company. Partners with Executive Directors and/or RC Portfolio Leaders to provide training to Billers and Billing Managers. Utilizes ticketing software to track trends of support/education needs. Develop and maintain reporting metrics to identify agencies that need additional support through training and education—developing plans with EDs and RCPLs to enhance the field results. Pioneering the creation of best practices for Service Center and Field in a manner that is easy to understand and adopt into practice. Create methods that are engaging and easy to absorb. Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, other RC Portfolio Leaders, and payors. Maintains a comprehensive working knowledge of payor contracts and ensures that agencies are billing and collecting according to contract provisions, and adjusts training courses accordingly. Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) At least three years’ experience in health care billing and collections management, preferably in home health and/or hospice operations, and within the Cornerstone Health organization. Ability to exercise discretion and independent judgment and demonstrate effective communication, negotiation, and public relations skills. Demonstrated capability to manage detailed information accurately. Ability to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers. Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities. Possess expert knowledge of software systems, preferably in Home Care Home Base, Waystar, Availity, Medicare Administration Contractors (MACs) portals, etc., with the ability to train staff in software systems and processes. Why Join Us At Pennant Services, we don’t just manage—we

lead like owners . Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location:

Cornerstone Service Center – Nashville, Tennessee Wage:

DOE Type:

Full-Time What Sets Us Apart Opportunity for stock ownership Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A Culture Built Around Our Core Values—CAPLICO We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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