SoFi
IT Asset Management Business Analyst (Service Now)
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IT Asset Management Business Analyst (Service Now)
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SoFi About the Role
At SoFi, we are redefining how financial services power human potential. We are building a world-class IT Asset Management (ITAM) program on ServiceNow, and we are seeking a highly skilled and strategic Business Analyst to support our ITAM Program. In this role, you’ll support the ITAM Leads to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi’s growth. You will drive day‑to‑day operations, assist with documentation, report on metrics, and oversee annual certification campaigns. What You’ll Do
Develop the ITAM Ecosystem: Help build the IT Asset Management program on the ServiceNow platform, establishing a compliant and cost-optimized ecosystem. Data Model Build and Governance: Assist in design, configuration, and documentation of the core ITAM data model within ServiceNow, aligning with CSDM standards for data integrity and integration across ITSM modules. Data Integrity and CMDB Accuracy: Identify gaps and implement remediation plans to improve accuracy and completeness of the ITAM repository and CMDB. Day-to-Day Operations: Ensure processes are efficient, compliant with standards, and provide timely resolution of inquiries and issues. Metrics and Reporting: Generate and present reports and dashboards on ITAM performance; create leadership presentations on program progress and insights. Documentation and Process Improvement: Define and document ITAM policies and processes aligned with ITIL and CSDM; identify workflow improvements and data accuracy enhancements. Annual Certification: Lead hardware and business applications certification processes with stakeholders to ensure assets are tracked and compliant for audits. Stakeholder Engagement: Collaborate with Technology, Finance, and Legal to align ITAM processes with business needs and regulatory requirements. Continuous Improvement: Identify improvements and automation opportunities using analytics and stakeholder feedback to enhance ITAM processes and ServiceNow. What You Bring
Minimum 5 years of experience as a Business Analyst in IT Asset Management. Self-motivated, results-oriented, and able to own tasks in fast-moving environments. Experience in Financial services or regulated industries is strongly preferred. Minimum 3 years supporting ServiceNow ITAM/CMDB modules (HAM Pro and SAM Pro experience preferred). Deep understanding of ITAM, asset lifecycle management, and compliance frameworks. Strong analytical skills and ability to translate data into actionable insights. Excellent communication, negotiation, and stakeholder management skills. Familiarity with the Common Service Data Model (CSDM) is desirable. ServiceNow Administrator certification (or equivalent ITAM certifications). Experience in ServiceNow development or integrations with endpoint management, CI discovery, or access control tools is a plus. Bachelor’s degree in IT, Business Administration, or related field, or equivalent practical experience. Compensation And Benefits
The base pay range for this role is $105,600.00/yr - $198,000.00/yr. The final base pay offer will be determined based on experience, skills, and location. To view our comprehensive benefits, visit our Benefits at SoFi page. SoFi provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, or any other protected characteristic. We comply with applicable state and federal laws and are committed to an inclusive culture. New York applicants: Notice of Employee Rights. If accommodations are needed for the application or interview process, please contact accommodations@sofi.com. Remote work from Hawaii or Alaska is not available due to insurance coverage issues. Other
Internal Employees: If you are a current employee, do not apply here — please use the Internal Job Board in Greenhouse.
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Join to apply for the
IT Asset Management Business Analyst (Service Now)
role at
SoFi About the Role
At SoFi, we are redefining how financial services power human potential. We are building a world-class IT Asset Management (ITAM) program on ServiceNow, and we are seeking a highly skilled and strategic Business Analyst to support our ITAM Program. In this role, you’ll support the ITAM Leads to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi’s growth. You will drive day‑to‑day operations, assist with documentation, report on metrics, and oversee annual certification campaigns. What You’ll Do
Develop the ITAM Ecosystem: Help build the IT Asset Management program on the ServiceNow platform, establishing a compliant and cost-optimized ecosystem. Data Model Build and Governance: Assist in design, configuration, and documentation of the core ITAM data model within ServiceNow, aligning with CSDM standards for data integrity and integration across ITSM modules. Data Integrity and CMDB Accuracy: Identify gaps and implement remediation plans to improve accuracy and completeness of the ITAM repository and CMDB. Day-to-Day Operations: Ensure processes are efficient, compliant with standards, and provide timely resolution of inquiries and issues. Metrics and Reporting: Generate and present reports and dashboards on ITAM performance; create leadership presentations on program progress and insights. Documentation and Process Improvement: Define and document ITAM policies and processes aligned with ITIL and CSDM; identify workflow improvements and data accuracy enhancements. Annual Certification: Lead hardware and business applications certification processes with stakeholders to ensure assets are tracked and compliant for audits. Stakeholder Engagement: Collaborate with Technology, Finance, and Legal to align ITAM processes with business needs and regulatory requirements. Continuous Improvement: Identify improvements and automation opportunities using analytics and stakeholder feedback to enhance ITAM processes and ServiceNow. What You Bring
Minimum 5 years of experience as a Business Analyst in IT Asset Management. Self-motivated, results-oriented, and able to own tasks in fast-moving environments. Experience in Financial services or regulated industries is strongly preferred. Minimum 3 years supporting ServiceNow ITAM/CMDB modules (HAM Pro and SAM Pro experience preferred). Deep understanding of ITAM, asset lifecycle management, and compliance frameworks. Strong analytical skills and ability to translate data into actionable insights. Excellent communication, negotiation, and stakeholder management skills. Familiarity with the Common Service Data Model (CSDM) is desirable. ServiceNow Administrator certification (or equivalent ITAM certifications). Experience in ServiceNow development or integrations with endpoint management, CI discovery, or access control tools is a plus. Bachelor’s degree in IT, Business Administration, or related field, or equivalent practical experience. Compensation And Benefits
The base pay range for this role is $105,600.00/yr - $198,000.00/yr. The final base pay offer will be determined based on experience, skills, and location. To view our comprehensive benefits, visit our Benefits at SoFi page. SoFi provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, or any other protected characteristic. We comply with applicable state and federal laws and are committed to an inclusive culture. New York applicants: Notice of Employee Rights. If accommodations are needed for the application or interview process, please contact accommodations@sofi.com. Remote work from Hawaii or Alaska is not available due to insurance coverage issues. Other
Internal Employees: If you are a current employee, do not apply here — please use the Internal Job Board in Greenhouse.
#J-18808-Ljbffr