Reserv
Overview
APD Claims Adjuster, Auto Delivery & Ridshare Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We are seeking highly organized and customer-focused commercial auto delivery & rideshare adjusters to join our team in support of delivery & rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto delivery & rideshare exposures, including driver and third-party incidents unique to the delivery and rideshare ecosystems. You’ll interact directly with delivery & rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone experienced in the delivery & rideshare space who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Responsibilities
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate the repair of damaged vehicles and assist with rental reimbursement Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Qualifications
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster’s license by way of a designated home state, or home state Minimum of 3 years of experience on point and concentrated in commercial auto delivery & rideshare APD claims adjusting, ideally with: third-party property damage and bodily injury; total loss and liability investigations Experience with Ride Share (or TNC/Livery) is required Willing to obtain all licenses within 60 days, including completing state required testing Knowledge of state regulations, policy provisions, and standard operating procedures Commercial experience preferred Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures Curious and motivated by problem solving and questioning the status quo Desire to engage in learning opportunities and continuous professional development Willingness to travel for client and claims needs Demonstrated commitment to empathy, transparency, and customer-focused service Benefits
Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work-life balance Technology provided to support your work (e.g., Apple laptop, large second monitor) EEO and accessibility: Reserv is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply. This role is remote-first and the company fosters a culture of empathy and empowerment.
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APD Claims Adjuster, Auto Delivery & Ridshare Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We are seeking highly organized and customer-focused commercial auto delivery & rideshare adjusters to join our team in support of delivery & rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto delivery & rideshare exposures, including driver and third-party incidents unique to the delivery and rideshare ecosystems. You’ll interact directly with delivery & rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone experienced in the delivery & rideshare space who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Responsibilities
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate the repair of damaged vehicles and assist with rental reimbursement Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Qualifications
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster’s license by way of a designated home state, or home state Minimum of 3 years of experience on point and concentrated in commercial auto delivery & rideshare APD claims adjusting, ideally with: third-party property damage and bodily injury; total loss and liability investigations Experience with Ride Share (or TNC/Livery) is required Willing to obtain all licenses within 60 days, including completing state required testing Knowledge of state regulations, policy provisions, and standard operating procedures Commercial experience preferred Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures Curious and motivated by problem solving and questioning the status quo Desire to engage in learning opportunities and continuous professional development Willingness to travel for client and claims needs Demonstrated commitment to empathy, transparency, and customer-focused service Benefits
Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work-life balance Technology provided to support your work (e.g., Apple laptop, large second monitor) EEO and accessibility: Reserv is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply. This role is remote-first and the company fosters a culture of empathy and empowerment.
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