Regions Bank
Relationship Banker I (Fort Smith Main Branch)
Join to apply for the
Relationship Banker I (Fort Smith Main Branch)
role at
Regions Bank
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end‑to‑end customer service inquiries.
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers, remaining well informed about the customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target : $35,299.47 USD
Median : $40,230.00 USD
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Fort Smith Main, Fort Smith, Arkansas
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans. Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.
Referrals Referrals increase your chances of interviewing at Regions Bank by 2x.
#J-18808-Ljbffr
Relationship Banker I (Fort Smith Main Branch)
role at
Regions Bank
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end‑to‑end customer service inquiries.
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers, remaining well informed about the customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target : $35,299.47 USD
Median : $40,230.00 USD
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Fort Smith Main, Fort Smith, Arkansas
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans. Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.
Referrals Referrals increase your chances of interviewing at Regions Bank by 2x.
#J-18808-Ljbffr