Hilton Worldwide, Inc.
Banquet Houseperson - Waldorf Astoria Chicago
Hilton Worldwide, Inc., Chicago, Illinois, United States, 60290
Job Description - Banquet Houseperson - Waldorf Astoria Chicago (HOT0C0F6)
Overview Waldorf Astoria is looking for a Banquet Houseperson to join the team in Chicago's Gold Coast! Recognized as one of the Best Hotels in the World, the Waldorf Astoria Chicago features a AAA Five-Diamond, Forbes 4-Star property with 215 rooms, over 5,000 square feet of meeting space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $25.90/hour and is based on applicable and specialized experience and location.
Union Position: This position is part of the Local 1 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
Responsibilities
Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards
Cleaning includes, but not limited to, cleaning restrooms, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement and cleaning and removing spots, insects and debris
Ensure equipment is in full working order and report any defects
Project a professional manner to guests and team members
Assist back of house team when requested
Able to lift and push banquet equipment
Assist with set ups to ensure department runs efficiently
Manage the set up relating to Food and Beverage functions in a timely manner
Lift/Pull/Push at least 50 pounds
Comply with hotel security, fire regulations and all health and safety legislation
Attend training provided by the hotel
Qualifications
Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette
Knowledge of appropriate table settings and service ware
Must possess strong organizational skills
Ability to work in outdoor areas
Be familiar with all events happening at the hotel
Ability to perform under pressure effectively for extended periods while maintaining professionalism
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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Overview Waldorf Astoria is looking for a Banquet Houseperson to join the team in Chicago's Gold Coast! Recognized as one of the Best Hotels in the World, the Waldorf Astoria Chicago features a AAA Five-Diamond, Forbes 4-Star property with 215 rooms, over 5,000 square feet of meeting space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $25.90/hour and is based on applicable and specialized experience and location.
Union Position: This position is part of the Local 1 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
Responsibilities
Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards
Cleaning includes, but not limited to, cleaning restrooms, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement and cleaning and removing spots, insects and debris
Ensure equipment is in full working order and report any defects
Project a professional manner to guests and team members
Assist back of house team when requested
Able to lift and push banquet equipment
Assist with set ups to ensure department runs efficiently
Manage the set up relating to Food and Beverage functions in a timely manner
Lift/Pull/Push at least 50 pounds
Comply with hotel security, fire regulations and all health and safety legislation
Attend training provided by the hotel
Qualifications
Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette
Knowledge of appropriate table settings and service ware
Must possess strong organizational skills
Ability to work in outdoor areas
Be familiar with all events happening at the hotel
Ability to perform under pressure effectively for extended periods while maintaining professionalism
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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