Merchants bank
Merchants Bank,
Winona , is seeking a Mortgage Processing/Closing Manager. Initial training will be in Winona, MN and then can be worked out of any Merchants Bank location with office space available. This position is responsible for the direct supervision and workflow management for all Mortgage Processing and Closing departments. This includes developing performance metrics and standards for role, reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. Will also establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. Responsible for ensuring the Processing and Closing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external. Must have a minimum of three years’ experience in management and mortgage experience, knowledge of Fannie Mae, Freddie Mac, Government Jumbo and other investor guidelines. Must also have knowledge of related compliance regulations. Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Please
Apply online
at www.merchantsbank.com/careers or
in person
at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary
This position is responsible for the direct supervision and workflow management for all staff performing within the following roles: (1) Mortgage Loan Processor I, II, III, (2) Mortgage Closer I, II, III, (3) Mortgage Disburser, and all additional positions, as hired/created, that work in roles within the processing, closing, and disbursing of mortgage loans for Merchants Bank Retail Lenders and the Relationship Lending Correspondent Partners. This includes management and scheduling for the Processing Help Desk as well as the Disclosure Desk to ensure timely, accurate and compliant disclosures, re-disclosures, closing disclosures, closing packages and loan disbursing/wires. This also includes developing and monitoring performance metrics and standards for each direct reporting role, while reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. In addition, this role will establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. This role will be responsible for ensuring the Processing, Closing and Disbursing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external.
Effectively lead all teams in alignment with the Bank’s strategic goals
Work in a collaborative fashion with all direct reporting staff with particular emphasis on making a smooth process among all departments to ensure the highest level of customer service and workflow efficiency across all departments
Ensure all regulatory and compliance requirements are being met
Measure performance for all direct reporting staff to ensure all standards are met for the various types of mortgage loans
Improve and convey any training, procedural or policy changes
Develop, formalize, and maintain department policies and procedures as they pertain to the Mortgage Processing, Mortgage Closing and Mortgage Disbursing areas
Ability to problem solve and make suggestions for system and procedural improvements and efficiencies
Motivate and lead by example, effectively communicating individual, team, and company objectives
Monitor and enhance the Correspondent Relationship Lending Program and ensure compliance requirements are being met
Assist in developing new products, procedures, and workflows as they pertain to Mortgage Processing, Mortgage Closing and Mortgage Disbursing areas
Responsible for making sure mortgage systems/applications are performing as expected as they pertain to Mortgage Processing, Closing and Disbursing before and after system updates, and participate in testing as needed.
Continually look for increased efficiencies and automation to contribute to improving our overall efficiency ratio and using the ADKAR methodology when implementing changes.
Exercise sound judgement in all decisions impacting: processing, closing, disbursing, team/individual management, compliance and customer interactions
Identification of load balancing needs across all channels
Schedule and assist with Mortgage Processing, Mortgage Closing and Mortgage Disbursing team training as needed
Coach, mentor, and develop Mortgage Processing, Mortgage Closing and Mortgage Disbursing through monthly meetings and other arranged educational workshops
Demonstrate excellent customer service skills by answering questions pertaining to loans in process, potential loan requests, and general information
Assist Mortgage Processing and Mortgage Closing departments with the Purchasing Department’s request for missing documentation when needed, as well as Post Closing documentation required per exception reports
Assist with obtaining required information for mortgage loan applicants regarding disclosures, verification of employment, deposits, appraisals, credit reports, title work, required insurance coverage, and any other pertinent information necessary for the loan file
Process and verify documents received for mortgage loans
Prepare and submit the loan to underwriting by gathering supporting documentation and verifying information of the original application
Interpret underwriting results and collects information required to clear contingencies for final approval
Contact creditors for loan payoff figures for mortgage customers and arrange and coordinate loan closing with attorneys, loan officers, and/or borrowers and mortgage loan settlement agent as requested
Assist with obtaining required information for mortgage loan closings regarding disclosures, verification of employment, closing conditions as required by underwriting and the title company, and any other pertinent information necessary for the closing/disbursing of the loan
Be able to perform backup processing, closing and disbursing functions
Responds to post-closing audit reports and provides training/process changes/automation suggestions
Audit and review loan files for accuracy (make sure all information in the loan file is accurate, system screens are filled out completely and correctly), compliance timelines adhered to and Mavent messages cleared
Regular and dependable attendance is an essential function for this job
Employee will be expected to complete compliance and product knowledge assignments in a timely manner
Perform any other duties as requested by management to assist other departments, as necessary
Qualifications
Minimum three years of experience in management or mortgage processing/closing Ability to read and analyze tax returns, financial statements, knowledge of Fannie Mae, Freddie Mac, Government, Jumbo, and other investor guidelines Has knowledge of mortgage related compliance regulations such as RESPA, Fair Lending, HMDA, TRID timelines, etc. Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience. Proven ability to lead, coach, and mentor at all position levels Positive Attitude and willingness to help others Working Conditions
Inside working environment, very low noise level. Will require occasional travel between all Merchants Bank locations. Physical Demands
Work will be performed primarily sitting at desk. Requires high degree of finger dexterity, very good finger-eye coordination. Mental Demands
Requires above-average aptitude in area of math/number skills, strong analytical skills. Above average skill in areas of problem analysis and problem solving. Ability to stick to tasks that require high volume and some redundancy and maintain accuracy levels. Requires ability to articulate well and communicate well with customers. Must remain calm under pressure and time deadlines and exude strong emotional intelligence. Skill Requirements
Personal computer skills, good typing skills, effective telephone, and written communication skills. Relationships
Responsible to VP Mortgage Operations Manager for clarification of position responsibilities and authority for proper interpretation of responsibilities.
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Winona , is seeking a Mortgage Processing/Closing Manager. Initial training will be in Winona, MN and then can be worked out of any Merchants Bank location with office space available. This position is responsible for the direct supervision and workflow management for all Mortgage Processing and Closing departments. This includes developing performance metrics and standards for role, reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. Will also establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. Responsible for ensuring the Processing and Closing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external. Must have a minimum of three years’ experience in management and mortgage experience, knowledge of Fannie Mae, Freddie Mac, Government Jumbo and other investor guidelines. Must also have knowledge of related compliance regulations. Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Please
Apply online
at www.merchantsbank.com/careers or
in person
at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary
This position is responsible for the direct supervision and workflow management for all staff performing within the following roles: (1) Mortgage Loan Processor I, II, III, (2) Mortgage Closer I, II, III, (3) Mortgage Disburser, and all additional positions, as hired/created, that work in roles within the processing, closing, and disbursing of mortgage loans for Merchants Bank Retail Lenders and the Relationship Lending Correspondent Partners. This includes management and scheduling for the Processing Help Desk as well as the Disclosure Desk to ensure timely, accurate and compliant disclosures, re-disclosures, closing disclosures, closing packages and loan disbursing/wires. This also includes developing and monitoring performance metrics and standards for each direct reporting role, while reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. In addition, this role will establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. This role will be responsible for ensuring the Processing, Closing and Disbursing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external.
Effectively lead all teams in alignment with the Bank’s strategic goals
Work in a collaborative fashion with all direct reporting staff with particular emphasis on making a smooth process among all departments to ensure the highest level of customer service and workflow efficiency across all departments
Ensure all regulatory and compliance requirements are being met
Measure performance for all direct reporting staff to ensure all standards are met for the various types of mortgage loans
Improve and convey any training, procedural or policy changes
Develop, formalize, and maintain department policies and procedures as they pertain to the Mortgage Processing, Mortgage Closing and Mortgage Disbursing areas
Ability to problem solve and make suggestions for system and procedural improvements and efficiencies
Motivate and lead by example, effectively communicating individual, team, and company objectives
Monitor and enhance the Correspondent Relationship Lending Program and ensure compliance requirements are being met
Assist in developing new products, procedures, and workflows as they pertain to Mortgage Processing, Mortgage Closing and Mortgage Disbursing areas
Responsible for making sure mortgage systems/applications are performing as expected as they pertain to Mortgage Processing, Closing and Disbursing before and after system updates, and participate in testing as needed.
Continually look for increased efficiencies and automation to contribute to improving our overall efficiency ratio and using the ADKAR methodology when implementing changes.
Exercise sound judgement in all decisions impacting: processing, closing, disbursing, team/individual management, compliance and customer interactions
Identification of load balancing needs across all channels
Schedule and assist with Mortgage Processing, Mortgage Closing and Mortgage Disbursing team training as needed
Coach, mentor, and develop Mortgage Processing, Mortgage Closing and Mortgage Disbursing through monthly meetings and other arranged educational workshops
Demonstrate excellent customer service skills by answering questions pertaining to loans in process, potential loan requests, and general information
Assist Mortgage Processing and Mortgage Closing departments with the Purchasing Department’s request for missing documentation when needed, as well as Post Closing documentation required per exception reports
Assist with obtaining required information for mortgage loan applicants regarding disclosures, verification of employment, deposits, appraisals, credit reports, title work, required insurance coverage, and any other pertinent information necessary for the loan file
Process and verify documents received for mortgage loans
Prepare and submit the loan to underwriting by gathering supporting documentation and verifying information of the original application
Interpret underwriting results and collects information required to clear contingencies for final approval
Contact creditors for loan payoff figures for mortgage customers and arrange and coordinate loan closing with attorneys, loan officers, and/or borrowers and mortgage loan settlement agent as requested
Assist with obtaining required information for mortgage loan closings regarding disclosures, verification of employment, closing conditions as required by underwriting and the title company, and any other pertinent information necessary for the closing/disbursing of the loan
Be able to perform backup processing, closing and disbursing functions
Responds to post-closing audit reports and provides training/process changes/automation suggestions
Audit and review loan files for accuracy (make sure all information in the loan file is accurate, system screens are filled out completely and correctly), compliance timelines adhered to and Mavent messages cleared
Regular and dependable attendance is an essential function for this job
Employee will be expected to complete compliance and product knowledge assignments in a timely manner
Perform any other duties as requested by management to assist other departments, as necessary
Qualifications
Minimum three years of experience in management or mortgage processing/closing Ability to read and analyze tax returns, financial statements, knowledge of Fannie Mae, Freddie Mac, Government, Jumbo, and other investor guidelines Has knowledge of mortgage related compliance regulations such as RESPA, Fair Lending, HMDA, TRID timelines, etc. Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience. Proven ability to lead, coach, and mentor at all position levels Positive Attitude and willingness to help others Working Conditions
Inside working environment, very low noise level. Will require occasional travel between all Merchants Bank locations. Physical Demands
Work will be performed primarily sitting at desk. Requires high degree of finger dexterity, very good finger-eye coordination. Mental Demands
Requires above-average aptitude in area of math/number skills, strong analytical skills. Above average skill in areas of problem analysis and problem solving. Ability to stick to tasks that require high volume and some redundancy and maintain accuracy levels. Requires ability to articulate well and communicate well with customers. Must remain calm under pressure and time deadlines and exude strong emotional intelligence. Skill Requirements
Personal computer skills, good typing skills, effective telephone, and written communication skills. Relationships
Responsible to VP Mortgage Operations Manager for clarification of position responsibilities and authority for proper interpretation of responsibilities.
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