Pushpay
Overview
Employer Industry: Non-Profit Technology Solutions Why consider this job opportunity: Salary range: $41,850 - $53,350, depending on location 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees Hybrid work model with 3 days in the office and 2 days remote each week Generous paid time off, including 12 paid holidays and 2 paid Volunteer Time Off days Opportunities for career advancement in a rapidly growing company Recognized as one of the best places to work, promoting a supportive and inclusive environment What to Expect (Job Responsibilities)
Serve as a First Responder on the Support Team, providing technical support and troubleshooting for church/non-profit partners and their end-users Manage support inquiries through various channels, including ticketing systems, live chat, phone, and email Track and organize common issues to identify trends and escalate as necessary Assist customers throughout their journey, from onboarding to potential exit Provide timely internal support and generate reports for management as needed What is Required (Qualifications)
Minimum 1 year of experience in a Customer Support or Tech Support role College degree in Communications or a related field is preferred Strong understanding of customer service processes and technical troubleshooting Excellent communication, organization, and time management skills Ability to work well in a team and adapt to changing priorities How to Stand Out (Preferred Qualifications)
Bilingual in English and Spanish Experience with CRM software, such as Salesforce Genuine interest in the church and non-profit sector Previous experience in direct customer or client-facing roles A proactive mindset with a passion for problem-solving #NonProfitTech #CustomerSupport #CareerGrowth #HybridWork #TeamPlayer
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Employer Industry: Non-Profit Technology Solutions Why consider this job opportunity: Salary range: $41,850 - $53,350, depending on location 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees Hybrid work model with 3 days in the office and 2 days remote each week Generous paid time off, including 12 paid holidays and 2 paid Volunteer Time Off days Opportunities for career advancement in a rapidly growing company Recognized as one of the best places to work, promoting a supportive and inclusive environment What to Expect (Job Responsibilities)
Serve as a First Responder on the Support Team, providing technical support and troubleshooting for church/non-profit partners and their end-users Manage support inquiries through various channels, including ticketing systems, live chat, phone, and email Track and organize common issues to identify trends and escalate as necessary Assist customers throughout their journey, from onboarding to potential exit Provide timely internal support and generate reports for management as needed What is Required (Qualifications)
Minimum 1 year of experience in a Customer Support or Tech Support role College degree in Communications or a related field is preferred Strong understanding of customer service processes and technical troubleshooting Excellent communication, organization, and time management skills Ability to work well in a team and adapt to changing priorities How to Stand Out (Preferred Qualifications)
Bilingual in English and Spanish Experience with CRM software, such as Salesforce Genuine interest in the church and non-profit sector Previous experience in direct customer or client-facing roles A proactive mindset with a passion for problem-solving #NonProfitTech #CustomerSupport #CareerGrowth #HybridWork #TeamPlayer
#J-18808-Ljbffr