Serigor Inc
Job Description
Job Title:
Technical Support Analyst 2
(Onsite) Location:
Richmond, VA Duration:
12 Months Overview
Technical Support Analyst 2 onsite role located in Richmond, VA. Duration is 12 months. Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration Experience installing and configuring software applications across various systems.
Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.
Skills & Requirements
Telecommunications skills (POTS lines, VoIP, and cell)
— Nice to have
A/V Systems Support
— Nice to have
Helpdesk
- Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required • 2 Years
Customer Oriented and Team Player
— Required • 3 Years
Computer diagnostics and remediation
— Required • 3 Years
Strong ability to effectively communicate
— Required • 3 Years
Additional duties as needed.
— Required
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Job Title:
Technical Support Analyst 2
(Onsite) Location:
Richmond, VA Duration:
12 Months Overview
Technical Support Analyst 2 onsite role located in Richmond, VA. Duration is 12 months. Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration Experience installing and configuring software applications across various systems.
Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.
Skills & Requirements
Telecommunications skills (POTS lines, VoIP, and cell)
— Nice to have
A/V Systems Support
— Nice to have
Helpdesk
- Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required • 2 Years
Customer Oriented and Team Player
— Required • 3 Years
Computer diagnostics and remediation
— Required • 3 Years
Strong ability to effectively communicate
— Required • 3 Years
Additional duties as needed.
— Required
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