Energy Jobline ZR
Technical Support Analyst 2 (Onsite)
Energy Jobline ZR, Richmond, Virginia, United States, 23214
Job DescriptionJob Description Job Title:
Technical Support Analyst 2 (Onsite) Location:
Richmond, VA Duration:
12 Months
Job Description Top Technical Skills
Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration Experience installing and configuring software applications across various systems.
Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.
Skills: Skill
Required / Desired
Amount
of Experience Telecommunications skills (POTS lines, VoIP, and cell)Nice to haveA/V Systems SupportNice to haveHelpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediationRequired3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed.Required
Powered by JazzHR
gToN2itk03
Technical Support Analyst 2 (Onsite) Location:
Richmond, VA Duration:
12 Months
Job Description Top Technical Skills
Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration Experience installing and configuring software applications across various systems.
Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.
Skills: Skill
Required / Desired
Amount
of Experience Telecommunications skills (POTS lines, VoIP, and cell)Nice to haveA/V Systems SupportNice to haveHelpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediationRequired3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed.Required
Powered by JazzHR
gToN2itk03