Integrated Resources
Job Title:
Technical Support Analyst 2 Location : Richmond, VA 23219 Duration:
6 Months+ (With possible Extension)
Job Summary: We are seeking a detail-oriented and customer-focused
Technical Support Analyst 2
to provide Tier 1 and Tier 2 technical support services to end users. The ideal candidate will possess strong diagnostic and troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving in a fast-paced environment. This position supports a wide range of IT systems including desktops, laptops, mobile devices, printers, A/V equipment, and telecom systems. The candidate will be responsible for logging and resolving tickets, escalating issues when necessary, maintaining inventory records, and providing outstanding service to users across the organization.
Key Responsibilities:
Provide
helpdesk support , including evaluating, logging, prioritizing, and resolving technical issues using ticketing systems. Troubleshoot and support
hardware
(desktops, laptops, printers, AV equipment) and
software
applications. Manage and support
telecommunications
systems including VoIP phones, cell phones, and mobile connectivity. Install, configure, and update
applications and software
across user systems. Maintain and reconcile
IT inventory and asset management
systems. Provide
technical training and support
to end users as needed. Prepare
weekly reports
and document support activities thoroughly. Collaborate with team members to ensure continuity of support and act as a backup for key functions.
Required Skills & Experience:
Helpdesk Support / Ticketing Systems. - 2+ years. Hardware & Software Troubleshooting. - 3+ years. Computer Diagnostics / Remediation. - 3+ years. Strong Communication Skills. - 3+ years. Customer-Focused & Team-Oriented. - 3+ years. Documentation & Reporting. - Experience required. Additional duties as needed.
Nice to Have:
Experience supporting
telecommunication systems
(POTS lines, VoIP, cell) Familiarity with
Audio/Visual systems
and equipment Prior experience in
asset management
and inventory reconciliation
Soft Skills:
Strong verbal and written communication Effective collaboration with technical and non-technical staff Ability to prioritize and manage time effectively Willingness to go above and beyond in support of users
Work Environment:
Onsite support in Richmond, VA Collaborative IT team Opportunity for contract extension based on performance and need
Technical Support Analyst 2 Location : Richmond, VA 23219 Duration:
6 Months+ (With possible Extension)
Job Summary: We are seeking a detail-oriented and customer-focused
Technical Support Analyst 2
to provide Tier 1 and Tier 2 technical support services to end users. The ideal candidate will possess strong diagnostic and troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving in a fast-paced environment. This position supports a wide range of IT systems including desktops, laptops, mobile devices, printers, A/V equipment, and telecom systems. The candidate will be responsible for logging and resolving tickets, escalating issues when necessary, maintaining inventory records, and providing outstanding service to users across the organization.
Key Responsibilities:
Provide
helpdesk support , including evaluating, logging, prioritizing, and resolving technical issues using ticketing systems. Troubleshoot and support
hardware
(desktops, laptops, printers, AV equipment) and
software
applications. Manage and support
telecommunications
systems including VoIP phones, cell phones, and mobile connectivity. Install, configure, and update
applications and software
across user systems. Maintain and reconcile
IT inventory and asset management
systems. Provide
technical training and support
to end users as needed. Prepare
weekly reports
and document support activities thoroughly. Collaborate with team members to ensure continuity of support and act as a backup for key functions.
Required Skills & Experience:
Helpdesk Support / Ticketing Systems. - 2+ years. Hardware & Software Troubleshooting. - 3+ years. Computer Diagnostics / Remediation. - 3+ years. Strong Communication Skills. - 3+ years. Customer-Focused & Team-Oriented. - 3+ years. Documentation & Reporting. - Experience required. Additional duties as needed.
Nice to Have:
Experience supporting
telecommunication systems
(POTS lines, VoIP, cell) Familiarity with
Audio/Visual systems
and equipment Prior experience in
asset management
and inventory reconciliation
Soft Skills:
Strong verbal and written communication Effective collaboration with technical and non-technical staff Ability to prioritize and manage time effectively Willingness to go above and beyond in support of users
Work Environment:
Onsite support in Richmond, VA Collaborative IT team Opportunity for contract extension based on performance and need