Brookfield
Technical Support Specialist
role at
Brookfield
Location: Brookfield Place New York - 250 Vesey Street, 15th Floor
Overview Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and end-user technology services across Brookfield’s business groups, supporting approximately 6,500 users globally. The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
Responsibilities
Provide exceptional deskside and remote support to Brookfield end users.
Own IT support incidents and requests through to confirmed resolution.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Deliver basic technical training and guidance to end users.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Represent Brookfield Technology Services with professionalism in all interactions.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Participate in the testing and rollout of new desktop technologies and software.
Assist and provide backup support to other deskside team members as needed.
Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
ITIL framework and best practices
Operating Systems: Windows 10/11 and macOS
Applications: Microsoft Office 365, ServiceNow (SNOW)
Systems & Tools: Active Directory, Microsoft Intune, Azure AD
Networking: Remote access (MFA, Cisco VPN), TCP/IP, WAN
Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
Server OS knowledge is an asset
Qualifications & Experience
5+ years of relevant IT support experience
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Experience in the financial services industry is preferred; front-office support is a plus
Proven ability to install, configure, and support both Windows and Mac environments
Strong customer service and relationship management skills
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Strong awareness and commitment to cybersecurity best practices
Compensation & Benefits Salary Range: $80,000 - $90,000. Our compensation structure includes a base salary and a short-term incentive program. Compensation varies by geography and is market-competitive. Decisions are based on experience, education, and designations.
Equality & Workplace Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful. We do not tolerate workplace discrimination, violence, or harassment. We are an equal opportunity employer. Only candidates selected for pre-screening will be contacted.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Investment Management, Financial Services, and Venture Capital and Private Equity Principals
#J-18808-Ljbffr
role at
Brookfield
Location: Brookfield Place New York - 250 Vesey Street, 15th Floor
Overview Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and end-user technology services across Brookfield’s business groups, supporting approximately 6,500 users globally. The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
Responsibilities
Provide exceptional deskside and remote support to Brookfield end users.
Own IT support incidents and requests through to confirmed resolution.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Deliver basic technical training and guidance to end users.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Represent Brookfield Technology Services with professionalism in all interactions.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Participate in the testing and rollout of new desktop technologies and software.
Assist and provide backup support to other deskside team members as needed.
Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
ITIL framework and best practices
Operating Systems: Windows 10/11 and macOS
Applications: Microsoft Office 365, ServiceNow (SNOW)
Systems & Tools: Active Directory, Microsoft Intune, Azure AD
Networking: Remote access (MFA, Cisco VPN), TCP/IP, WAN
Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
Server OS knowledge is an asset
Qualifications & Experience
5+ years of relevant IT support experience
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Experience in the financial services industry is preferred; front-office support is a plus
Proven ability to install, configure, and support both Windows and Mac environments
Strong customer service and relationship management skills
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Strong awareness and commitment to cybersecurity best practices
Compensation & Benefits Salary Range: $80,000 - $90,000. Our compensation structure includes a base salary and a short-term incentive program. Compensation varies by geography and is market-competitive. Decisions are based on experience, education, and designations.
Equality & Workplace Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful. We do not tolerate workplace discrimination, violence, or harassment. We are an equal opportunity employer. Only candidates selected for pre-screening will be contacted.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Investment Management, Financial Services, and Venture Capital and Private Equity Principals
#J-18808-Ljbffr