Ski Butlers
Job Title
Ski Technician
Location Winter Park
Terms Seasonal, full- and part-time roles available
Pay $18/hour base wage, plus generous tips
Requirements Expect weekend and holiday work. Valid Driver’s License Required. Daily operations are broken into morning and evening shifts. No previous experience required.
About Us Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. Over 20 years, we have cultivated an extraordinary team culture built on collaboration, teamwork, accountability, and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other. Ski Butlers is a global leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe. We embody our 5 core values: Service, Simple, Purposeful, Curious, Give. As team members, we contribute to net‑zero climate initiatives, build lifelong friendships, and make customers’ vacations memorable. Ski Butlers is a stand‑alone business under Denver‑based Alterra Mountain Company.
About the Role Ski Technicians are the face of Ski Butlers. They interact with customers daily by delivering equipment rentals to their accommodations, completing on‑mountain support service, and picking up gear at the end of the rental period. Technicians are empowered to make confident decisions, demonstrate accountability, and develop professional skills. Join our team to pursue your passion in the mountains and have fun!
Perks and Benefits
Free Alterra Mountain Company Employee pass
Reimbursement for Epic Local Pass
Unlimited access to all AMC owned resorts
Opportunity to upgrade to full Ikon Pass at a heavily discounted rate
Ability to ski every day
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for all staff members over 18 years old
Primary Responsibilities
Delivery: Complete scheduled and reactive ski/snowboard rental fittings using one of the three delivery methods:
Traditional – in‑accommodation boot fitting and ski teching
Express – No‑contact drop‑off delivery
Slopeside (select markets) – Skis direct to resort snow beach
Maintain focus on the three Key Customer Requirements (KCR):
KCR #1 – On Time: Arrive within 5 minutes of the agreed time
KCR #2 – Communication: Set clear expectations for the entire service scope
KCR #3 – Equipment: Choose the right equipment for each guest based on skill and current resort conditions
Support: Provide equipment support to guests within 45 minutes
Pickup: Ensure all scheduled returns are brought back to the shop, sanitized, re‑stickered, and tuned for the next use
Maintain vehicle cleanliness and fuel levels
Pack orders for future delivery
Set up next shift and future team members for success
Secondary Responsibilities
Basic ski/snowboard tuning, waxing, and general equipment maintenance
Make and answer customer phone calls with a positive and inviting tone of voice
Restock delivery vehicles with extra equipment
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Location Winter Park
Terms Seasonal, full- and part-time roles available
Pay $18/hour base wage, plus generous tips
Requirements Expect weekend and holiday work. Valid Driver’s License Required. Daily operations are broken into morning and evening shifts. No previous experience required.
About Us Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. Over 20 years, we have cultivated an extraordinary team culture built on collaboration, teamwork, accountability, and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other. Ski Butlers is a global leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe. We embody our 5 core values: Service, Simple, Purposeful, Curious, Give. As team members, we contribute to net‑zero climate initiatives, build lifelong friendships, and make customers’ vacations memorable. Ski Butlers is a stand‑alone business under Denver‑based Alterra Mountain Company.
About the Role Ski Technicians are the face of Ski Butlers. They interact with customers daily by delivering equipment rentals to their accommodations, completing on‑mountain support service, and picking up gear at the end of the rental period. Technicians are empowered to make confident decisions, demonstrate accountability, and develop professional skills. Join our team to pursue your passion in the mountains and have fun!
Perks and Benefits
Free Alterra Mountain Company Employee pass
Reimbursement for Epic Local Pass
Unlimited access to all AMC owned resorts
Opportunity to upgrade to full Ikon Pass at a heavily discounted rate
Ability to ski every day
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for all staff members over 18 years old
Primary Responsibilities
Delivery: Complete scheduled and reactive ski/snowboard rental fittings using one of the three delivery methods:
Traditional – in‑accommodation boot fitting and ski teching
Express – No‑contact drop‑off delivery
Slopeside (select markets) – Skis direct to resort snow beach
Maintain focus on the three Key Customer Requirements (KCR):
KCR #1 – On Time: Arrive within 5 minutes of the agreed time
KCR #2 – Communication: Set clear expectations for the entire service scope
KCR #3 – Equipment: Choose the right equipment for each guest based on skill and current resort conditions
Support: Provide equipment support to guests within 45 minutes
Pickup: Ensure all scheduled returns are brought back to the shop, sanitized, re‑stickered, and tuned for the next use
Maintain vehicle cleanliness and fuel levels
Pack orders for future delivery
Set up next shift and future team members for success
Secondary Responsibilities
Basic ski/snowboard tuning, waxing, and general equipment maintenance
Make and answer customer phone calls with a positive and inviting tone of voice
Restock delivery vehicles with extra equipment
#J-18808-Ljbffr