SeaWorld Parks & Entertainment
Product Supervisor, Merchandise (Part Time) SeaWorld San Diego
SeaWorld Parks & Entertainment, San Diego, California, United States, 92189
Overview
At SeaWorld, we're passionate about caring for animals. We have rescued over 40,000 animals (and counting!). We are seeking enthusiastic, dedicated, and hard-working individuals to become Ambassadors to help create joy, excitement, and lasting memories for guests. What You Get To Do
Provide frontline management supervision in policies and procedures, projects, personnel, security and safety of all Merchandise locations. Lead and inspire a team to deliver great guest experiences from the start. Guide the team to exceed financial and guest service targets for the location(s). Supervise and develop all direct reports and ambassadors by providing training, feedback and coaching; write and distribute performance tracking/appraisals. Facilitate the timely completion of work orders. Schedule ambassadors and monitor Kronos; manage timecards. Monitor and manage location stock flow and Min/Max levels; restock displays and process damaged merchandise. Conduct product research and management related to the area. Maintain safety of ambassadors and merchandise facilities; ensure neat, attractive, and functional merchandise displays. Sign off on customer refunds up to $200. Perform department duty responsibilities as assigned. Coordinate annual inventory for assigned location(s). Assist Manager with plan-o-grams for prompt and correct product activation. Assist with planning promotional presentation layouts and merchandise events. Monitor area programs for inconsistencies and correct them. Ensure excellent customer service by responding to customer requirements, expectations, and needs. Occasionally assist other locations and areas throughout the park as needed; other duties as assigned. What It Takes To Succeed
At least 18 years old A valid state driver’s license; visiting students and military must have a valid driver’s license from their state of residency and provide a copy of the DMV report; able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license High School diploma or GED; or equivalent combination of education and experience Minimum two years related experience; or an equivalent combination of education and experience Strong written/verbal communication skills; able to read, write and speak English Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods Able to regularly use hands and fingers Able to handle multiple tasks and work in a fast-paced environment Able to positively interact with park guests and coworkers of all ages, backgrounds, languages, and individuals with special needs Outgoing, able to provide excellent guest service and interact favorably with the public Ability to self-motivate as well as motivate ambassadors Basic knowledge of financial terms for revenue department Able to work indoors and outdoors in all weather conditions Able to work independently and troubleshoot issues Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred Theme park experience preferred Compensation
Compensation: 20 USD Hourly Benefits
FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer
SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status. Employment specifics
Seniority level: Mid-Senior level Employment type: Part-time Job function: Management and Manufacturing Industries: Entertainment Providers
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At SeaWorld, we're passionate about caring for animals. We have rescued over 40,000 animals (and counting!). We are seeking enthusiastic, dedicated, and hard-working individuals to become Ambassadors to help create joy, excitement, and lasting memories for guests. What You Get To Do
Provide frontline management supervision in policies and procedures, projects, personnel, security and safety of all Merchandise locations. Lead and inspire a team to deliver great guest experiences from the start. Guide the team to exceed financial and guest service targets for the location(s). Supervise and develop all direct reports and ambassadors by providing training, feedback and coaching; write and distribute performance tracking/appraisals. Facilitate the timely completion of work orders. Schedule ambassadors and monitor Kronos; manage timecards. Monitor and manage location stock flow and Min/Max levels; restock displays and process damaged merchandise. Conduct product research and management related to the area. Maintain safety of ambassadors and merchandise facilities; ensure neat, attractive, and functional merchandise displays. Sign off on customer refunds up to $200. Perform department duty responsibilities as assigned. Coordinate annual inventory for assigned location(s). Assist Manager with plan-o-grams for prompt and correct product activation. Assist with planning promotional presentation layouts and merchandise events. Monitor area programs for inconsistencies and correct them. Ensure excellent customer service by responding to customer requirements, expectations, and needs. Occasionally assist other locations and areas throughout the park as needed; other duties as assigned. What It Takes To Succeed
At least 18 years old A valid state driver’s license; visiting students and military must have a valid driver’s license from their state of residency and provide a copy of the DMV report; able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license High School diploma or GED; or equivalent combination of education and experience Minimum two years related experience; or an equivalent combination of education and experience Strong written/verbal communication skills; able to read, write and speak English Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods Able to regularly use hands and fingers Able to handle multiple tasks and work in a fast-paced environment Able to positively interact with park guests and coworkers of all ages, backgrounds, languages, and individuals with special needs Outgoing, able to provide excellent guest service and interact favorably with the public Ability to self-motivate as well as motivate ambassadors Basic knowledge of financial terms for revenue department Able to work indoors and outdoors in all weather conditions Able to work independently and troubleshoot issues Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred Theme park experience preferred Compensation
Compensation: 20 USD Hourly Benefits
FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer
SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status. Employment specifics
Seniority level: Mid-Senior level Employment type: Part-time Job function: Management and Manufacturing Industries: Entertainment Providers
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