Conrad Los Angeles
Assistant Front Office Manager - Conrad Los Angeles
Conrad Los Angeles, Los Angeles, California, United States, 90079
Overview
In this role as the Assistant Front Office Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. What will I be doing?
Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required. Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment. What are we looking for?
Minimum two (2) years of front office hotel experience preferred. One (1) year of leadership experience required. Luxury experience preferred. High school diploma or equivalent required; a 4-year college degree preferred. Hilton background including systems knowledge preferred. CPR and/or first aid training preferred. Excellent mathematical comprehension to understand and interpret numbers as they apply to hotel operations. Ability to read, write, speak and understand English to communicate effectively with guests and employees. Strong organizational and supervisory skills; ability to work under pressure, handle busy periods, and resolve conflicts with tact and diplomacy. Interpersonal skills to provide overall guest satisfaction; ability to work a flexible schedule including nights, weekends, and holidays; ability to bend, stoop, walk and lift/push/pull up to 15 lbs; ability to work a full 8-hour shift. What will it be like to work for Conrad Los Angeles?
Conrad Los Angeles is a luxury hotel located in Downtown LA, offering world-class amenities and dining experiences. This section reflects the hotel’s commitment to a high-quality guest experience and a supportive workplace culture. The Benefits
Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: access to educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property terms and collective bargaining agreement, if applicable. Salary:
The annual salary range for this role is $69,000 – $78,000 and is based on applicable and specialized experience and location. Work Location:
Conrad Los Angeles Schedule:
Full-time Brand:
Conrad Hotels & Resorts Job Function:
Guest Services, Operations, and Front Office
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In this role as the Assistant Front Office Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. What will I be doing?
Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required. Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment. What are we looking for?
Minimum two (2) years of front office hotel experience preferred. One (1) year of leadership experience required. Luxury experience preferred. High school diploma or equivalent required; a 4-year college degree preferred. Hilton background including systems knowledge preferred. CPR and/or first aid training preferred. Excellent mathematical comprehension to understand and interpret numbers as they apply to hotel operations. Ability to read, write, speak and understand English to communicate effectively with guests and employees. Strong organizational and supervisory skills; ability to work under pressure, handle busy periods, and resolve conflicts with tact and diplomacy. Interpersonal skills to provide overall guest satisfaction; ability to work a flexible schedule including nights, weekends, and holidays; ability to bend, stoop, walk and lift/push/pull up to 15 lbs; ability to work a full 8-hour shift. What will it be like to work for Conrad Los Angeles?
Conrad Los Angeles is a luxury hotel located in Downtown LA, offering world-class amenities and dining experiences. This section reflects the hotel’s commitment to a high-quality guest experience and a supportive workplace culture. The Benefits
Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: access to educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property terms and collective bargaining agreement, if applicable. Salary:
The annual salary range for this role is $69,000 – $78,000 and is based on applicable and specialized experience and location. Work Location:
Conrad Los Angeles Schedule:
Full-time Brand:
Conrad Hotels & Resorts Job Function:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr