Border States
Overview
Employee-Owned. Customer-Driven. This position will report to: Aaron P Vining Application Deadline: Posted until filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. This position will be located in: Lansing, MI This position is posted: Both Internally and Externally Job Summary
The Account Manager will manage assigned customer account relationships and focuses on opportunity prospects and accounts. Promotes Border States\' products, services and capabilities to maximize customer sales potential. Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy, product evaluations, inventory requirements and other related sales, marketing and service functions. Responsibilities
Essential Functions Meets or exceeds the sales goals which are established. Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities. Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment. Identifies targeted opportunities that align to current strategies and new / increased capabilities. Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition. Understands customer business objectives & translates into a company differentiated advantage. Keeps current with company offerings, value advantage, & competitive landscape. Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required. Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well. Inputs TCCM cost savings documentation that is relevant to the assigned customer base. Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer. Coordinates sales strategies with preferred vendors to maximize customer sales potential. Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States. Participates in and advises sales management on the implementation and success of marketing plans and strategies. Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential. Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions. Non-essential Functions Advises Customer Financial Services staff on changes in customer credit worthiness. Advises Customer Financial Services of any changes in customer management or ownership. Penetrates and grows the rest of market opportunity as needed. May develop quotations for customers within the company profit objectives and guidelines. Leads and attends sales and product meetings and technical training programs, as required. Attends and assists with sales meetings, trade shows and training programs, as needed. Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed. Entertains clients as needed. Qualifications
4 years business, sales, marketing or trade degree or the equivalent in related work experience. 2 years of prior distribution, customer service, marketing, quotation or sales experience preferred. Experience with contract negotiation. Experience with presenting in front of a large group. Ability to read, write and speak in English required. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software. Skills and Abilities
Consistently provides responsive, quality service to meet and exceed customer expectations. Technical competence in understanding piping systems (PVF) or electrical systems as required. Excellent interpersonal, written, and verbal communication skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%; Frequently 34 - 66%; Continuously: 67 - 100% Lift from Waist:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day: Sitting – Continuously Standing – Frequently Walking – Frequently Bending/stooping – Frequently Crawling – Not at all Climbing/Walking Stairs – Frequently Reaching – Frequently Crouching/squatting – Occasionally Kneeling – Occasionally Balancing – Occasionally Repetitive motion – Continuously Pivoting – Occasionally Pushing/Pulling – Occasionally Grasping – Continuously Fingering – Continuously Talking – Continuously Driving – Frequently Desk work – Frequently Use of a computer – Continuously Use of a telephone – Continuously Hearing – Continuously Exposure to adverse weather & temperature conditions – Occasionally Travel – Frequently Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer\'s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers\' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you\'re responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn\'t go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged. Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It\'s not just the law. It\'s something we\'ve believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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Employee-Owned. Customer-Driven. This position will report to: Aaron P Vining Application Deadline: Posted until filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. This position will be located in: Lansing, MI This position is posted: Both Internally and Externally Job Summary
The Account Manager will manage assigned customer account relationships and focuses on opportunity prospects and accounts. Promotes Border States\' products, services and capabilities to maximize customer sales potential. Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy, product evaluations, inventory requirements and other related sales, marketing and service functions. Responsibilities
Essential Functions Meets or exceeds the sales goals which are established. Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities. Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment. Identifies targeted opportunities that align to current strategies and new / increased capabilities. Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition. Understands customer business objectives & translates into a company differentiated advantage. Keeps current with company offerings, value advantage, & competitive landscape. Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required. Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well. Inputs TCCM cost savings documentation that is relevant to the assigned customer base. Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer. Coordinates sales strategies with preferred vendors to maximize customer sales potential. Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States. Participates in and advises sales management on the implementation and success of marketing plans and strategies. Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential. Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions. Non-essential Functions Advises Customer Financial Services staff on changes in customer credit worthiness. Advises Customer Financial Services of any changes in customer management or ownership. Penetrates and grows the rest of market opportunity as needed. May develop quotations for customers within the company profit objectives and guidelines. Leads and attends sales and product meetings and technical training programs, as required. Attends and assists with sales meetings, trade shows and training programs, as needed. Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed. Entertains clients as needed. Qualifications
4 years business, sales, marketing or trade degree or the equivalent in related work experience. 2 years of prior distribution, customer service, marketing, quotation or sales experience preferred. Experience with contract negotiation. Experience with presenting in front of a large group. Ability to read, write and speak in English required. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software. Skills and Abilities
Consistently provides responsive, quality service to meet and exceed customer expectations. Technical competence in understanding piping systems (PVF) or electrical systems as required. Excellent interpersonal, written, and verbal communication skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%; Frequently 34 - 66%; Continuously: 67 - 100% Lift from Waist:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day: Sitting – Continuously Standing – Frequently Walking – Frequently Bending/stooping – Frequently Crawling – Not at all Climbing/Walking Stairs – Frequently Reaching – Frequently Crouching/squatting – Occasionally Kneeling – Occasionally Balancing – Occasionally Repetitive motion – Continuously Pivoting – Occasionally Pushing/Pulling – Occasionally Grasping – Continuously Fingering – Continuously Talking – Continuously Driving – Frequently Desk work – Frequently Use of a computer – Continuously Use of a telephone – Continuously Hearing – Continuously Exposure to adverse weather & temperature conditions – Occasionally Travel – Frequently Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer\'s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers\' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you\'re responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn\'t go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged. Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It\'s not just the law. It\'s something we\'ve believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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