Regions Bank
Overview
Join to apply for the
Digital Experience Researcher
role at
Regions Bank . Thank you for your interest in a career at Regions. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, Regions may be your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities and will retain it in accordance with regulatory requirements. Job Description
The Digital Experience Researcher uses qualitative and quantitative mixed research methods to gather and synthesize data and feedback to improve usability, solve problems and inform product strategy at every stage of the design and development process. The Level III Researcher develops the process/approach for tackling a design problem, anticipates problems and explores new patterns and practices, enhancing methodological toolkit. This research adds context and insight to the design process, paving the way to products that are useful, usable, frictionless and delightful. The Researcher designs, plans and executes the research plan including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. Researchers are storytellers who present findings in a concise narrative to stakeholders, partners and product owners.
Primary Responsibilities
Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation
Researches personas and investigates behavior
Collaborates with internal teams using research findings to improve products
Works closely with marketing, product management and design teams to identify research topics
Participates in recruitment activities for user research
Plans and implements the overall user research strategy and methods for specific projects assigned
Formulates surveys and analyzes survey data
Plans and executes moderated and unmoderated usability exercises
May act as a resource to associates with less experience
Clearly communicates research findings to internal stakeholders
Submits research findings for peer review
Conducts reviews of peer’s research findings
Shares insights to drive feature roadmaps, prioritization and continuous improvement
Partners with UX Design, Product and business partners to explore customer issues and big questions
Analyzes data to extend key findings into actionable insights
Requirements
Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, digital design, human resources, industrial/organizational psychology, market research or related field
Five (5) years of experience as a UX/User Researcher or similar role
Strong engagement in standard research processes with experience in qualitative and user-centered design methodologies
Strong knowledge of UX and user-centered design practices
Familiarity with quantitative behavioral analysis and statistics
Familiarity with service design and product management processes
Skills And Competencies
Active Listening
Analytical Mindset
Communication
Creativity
Critical Thinking
Direction
Organization
Peer Review
Problem-Solving
Teamwork
Time management
Position Details This position is intended to be onsite, with regular in-office presence. Regions will not sponsor work visas for this position. Associated information on location and working arrangements is provided by Regions at the time of hire.
Employment Type Full time
Compensation and Benefits Pay ranges are determined by location and market conditions and vary with experience, skills and performance. The following ranges are provided for informational purposes only and may not reflect actual offers.
Minimum Job Range Target: $108,086 USD
Median: $139,040 USD
This job is not incentive eligible
Benefits include: Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave,Employee Assistance Program
Equal Opportunity Employer/including Disabled/Veterans. Job applications are accepted electronically through Regions’ careers site for a minimum of five business days from posting.
#J-18808-Ljbffr
Join to apply for the
Digital Experience Researcher
role at
Regions Bank . Thank you for your interest in a career at Regions. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, Regions may be your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities and will retain it in accordance with regulatory requirements. Job Description
The Digital Experience Researcher uses qualitative and quantitative mixed research methods to gather and synthesize data and feedback to improve usability, solve problems and inform product strategy at every stage of the design and development process. The Level III Researcher develops the process/approach for tackling a design problem, anticipates problems and explores new patterns and practices, enhancing methodological toolkit. This research adds context and insight to the design process, paving the way to products that are useful, usable, frictionless and delightful. The Researcher designs, plans and executes the research plan including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. Researchers are storytellers who present findings in a concise narrative to stakeholders, partners and product owners.
Primary Responsibilities
Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation
Researches personas and investigates behavior
Collaborates with internal teams using research findings to improve products
Works closely with marketing, product management and design teams to identify research topics
Participates in recruitment activities for user research
Plans and implements the overall user research strategy and methods for specific projects assigned
Formulates surveys and analyzes survey data
Plans and executes moderated and unmoderated usability exercises
May act as a resource to associates with less experience
Clearly communicates research findings to internal stakeholders
Submits research findings for peer review
Conducts reviews of peer’s research findings
Shares insights to drive feature roadmaps, prioritization and continuous improvement
Partners with UX Design, Product and business partners to explore customer issues and big questions
Analyzes data to extend key findings into actionable insights
Requirements
Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, digital design, human resources, industrial/organizational psychology, market research or related field
Five (5) years of experience as a UX/User Researcher or similar role
Strong engagement in standard research processes with experience in qualitative and user-centered design methodologies
Strong knowledge of UX and user-centered design practices
Familiarity with quantitative behavioral analysis and statistics
Familiarity with service design and product management processes
Skills And Competencies
Active Listening
Analytical Mindset
Communication
Creativity
Critical Thinking
Direction
Organization
Peer Review
Problem-Solving
Teamwork
Time management
Position Details This position is intended to be onsite, with regular in-office presence. Regions will not sponsor work visas for this position. Associated information on location and working arrangements is provided by Regions at the time of hire.
Employment Type Full time
Compensation and Benefits Pay ranges are determined by location and market conditions and vary with experience, skills and performance. The following ranges are provided for informational purposes only and may not reflect actual offers.
Minimum Job Range Target: $108,086 USD
Median: $139,040 USD
This job is not incentive eligible
Benefits include: Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave,Employee Assistance Program
Equal Opportunity Employer/including Disabled/Veterans. Job applications are accepted electronically through Regions’ careers site for a minimum of five business days from posting.
#J-18808-Ljbffr