Morgan Stanley
Overview
User Experience Researcher, Assistant Vice President Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution, Business Control & Support, and the Chief Operating Office. Are you a senior UX Researcher who wants to lead high-impact projects, work with cross-functional teams, conduct moderated and unmoderated studies, and mentor other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative insights, and being an advocate for a more intuitive, seamless user experience. The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you!
Responsibilities
Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more. Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations. Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center. Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.). Identify, track, and share overarching research trends. Make recommendations on research best practices from previous professional and educational experiences. Be willing to take on any task or responsibility, big or small, that furthers the growth of the team. Mentor more junior researchers throughout the research process. Help to adapt and innovate research practices to meet a rapidly growing team's need. Help to identify opportunities for impactful UX research across the firm. Facilitate UX workshops with cross-functional teams. Help promote a data-driven culture that prioritizes user insights and combats assumptions. Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth.
Qualifications
4+ years UX research experience. Willingness to run studies from end-to-end (responsible for every step, from recruiting participants to sharing insights). Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated, etc.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design, etc.). Experience leading and mentoring junior team members. An interest in working with both enterprise and consumer technology. A persuasive and compelling presentation style and ability to clearly communicate research insights. The ability to adapt, pivot, and roll with the punches. Preferably MA/MS or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields. Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred. Experience in financial services, or a large corporate environment preferred.
What You Can Expect
What You Can Expect From Morgan Stanley. We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. We offer a supportive environment with opportunities to grow and contribute.
Why Work at Morgan Stanley
Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. We strive to create a safe space for people to be vulnerable, share work, and ask questions that help them grow individually and move their projects forward. You'll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other's strengths. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values—not just beliefs, they guide decisions to do what's best for our clients, communities, and more than 80,000 employees in 1,200 offices across 42 countries—are applied every day to deliver results. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families, offering comprehensive benefits and opportunities across the organization. There is also ample opportunity to move within the business for those who show passion and grit in their work.
EEO Statement
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
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User Experience Researcher, Assistant Vice President Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution, Business Control & Support, and the Chief Operating Office. Are you a senior UX Researcher who wants to lead high-impact projects, work with cross-functional teams, conduct moderated and unmoderated studies, and mentor other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative insights, and being an advocate for a more intuitive, seamless user experience. The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you!
Responsibilities
Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more. Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations. Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center. Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.). Identify, track, and share overarching research trends. Make recommendations on research best practices from previous professional and educational experiences. Be willing to take on any task or responsibility, big or small, that furthers the growth of the team. Mentor more junior researchers throughout the research process. Help to adapt and innovate research practices to meet a rapidly growing team's need. Help to identify opportunities for impactful UX research across the firm. Facilitate UX workshops with cross-functional teams. Help promote a data-driven culture that prioritizes user insights and combats assumptions. Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth.
Qualifications
4+ years UX research experience. Willingness to run studies from end-to-end (responsible for every step, from recruiting participants to sharing insights). Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated, etc.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design, etc.). Experience leading and mentoring junior team members. An interest in working with both enterprise and consumer technology. A persuasive and compelling presentation style and ability to clearly communicate research insights. The ability to adapt, pivot, and roll with the punches. Preferably MA/MS or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields. Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred. Experience in financial services, or a large corporate environment preferred.
What You Can Expect
What You Can Expect From Morgan Stanley. We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. We offer a supportive environment with opportunities to grow and contribute.
Why Work at Morgan Stanley
Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. We strive to create a safe space for people to be vulnerable, share work, and ask questions that help them grow individually and move their projects forward. You'll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other's strengths. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values—not just beliefs, they guide decisions to do what's best for our clients, communities, and more than 80,000 employees in 1,200 offices across 42 countries—are applied every day to deliver results. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families, offering comprehensive benefits and opportunities across the organization. There is also ample opportunity to move within the business for those who show passion and grit in their work.
EEO Statement
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
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