Service 1st Federal Credit Union
Member Service Representative (Part-Time) - Corporate Center, Danville
Service 1st Federal Credit Union, Danville, Pennsylvania, us, 17822
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Member Service Representative (Part-Time) - Corporate Center, Danville
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Service 1st Federal Credit Union Notices about application timing have been removed to focus on the job responsibilities and requirements. Part Time - 25 Hours Per Week Monday through Saturday Availability Required Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns. Essential Functions & Responsibilities
40% - Receives and processes member's financial transactions. 30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member. 15% - Uses problem solving skills to research member account questions and concerns. 10% - Performs other daily, weekly and monthly routine tasks. 5% - Performs other duties as assigned. Performance Measurements
Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members. Completes member transactions including deposits, withdrawals, transfers, loan and VISA payments, check cashing, wire transfers, coin machine transactions, cash advances, non-member and shared branching transactions, opening IRAs, ordering members checks, and direct deposits. Sells VISA gift cards, foreign checks and cashier's checks. Processes debit and credit card disputes. Sorts incoming mail and processes mail transactions including night deposit transactions. Fulfills the stated financial needs of members and uncovers the unstated financial needs of members through directed conversation, including cross-sell of deposit, loan and convenience services in person, by mail and telephone. Completes routine tasks including maintaining cash drawer within limits, verifying and balancing a cash drawer, assisting with cash shipments and orders, servicing and filling TCRs, auditing gift cards, balancing the vault book and servicing the coin machine. Resolves member questions and concerns; researches account inquiries; troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner; completes follow up as needed. Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union (e.g., Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality). Follows proper procedures for dual control. Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned. Maintains a dependable record of attendance and timeliness. Participates in training and professional development activities to acquire and maintain standards established by the credit union (e.g., conferences, seminars and workshops as directed by Management). Knowledge, Skills and Abilities
Experience: One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services. Education: Requires a high school education or GED. Interpersonal Skills: Requires well developed interpersonal skills for communicating with members. Technical: Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing). Work Environment
Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required. Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities. Seniority level
Entry level Employment type
Part-time Job function
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Member Service Representative (Part-Time) - Corporate Center, Danville
role at
Service 1st Federal Credit Union Notices about application timing have been removed to focus on the job responsibilities and requirements. Part Time - 25 Hours Per Week Monday through Saturday Availability Required Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns. Essential Functions & Responsibilities
40% - Receives and processes member's financial transactions. 30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member. 15% - Uses problem solving skills to research member account questions and concerns. 10% - Performs other daily, weekly and monthly routine tasks. 5% - Performs other duties as assigned. Performance Measurements
Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members. Completes member transactions including deposits, withdrawals, transfers, loan and VISA payments, check cashing, wire transfers, coin machine transactions, cash advances, non-member and shared branching transactions, opening IRAs, ordering members checks, and direct deposits. Sells VISA gift cards, foreign checks and cashier's checks. Processes debit and credit card disputes. Sorts incoming mail and processes mail transactions including night deposit transactions. Fulfills the stated financial needs of members and uncovers the unstated financial needs of members through directed conversation, including cross-sell of deposit, loan and convenience services in person, by mail and telephone. Completes routine tasks including maintaining cash drawer within limits, verifying and balancing a cash drawer, assisting with cash shipments and orders, servicing and filling TCRs, auditing gift cards, balancing the vault book and servicing the coin machine. Resolves member questions and concerns; researches account inquiries; troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner; completes follow up as needed. Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union (e.g., Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality). Follows proper procedures for dual control. Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned. Maintains a dependable record of attendance and timeliness. Participates in training and professional development activities to acquire and maintain standards established by the credit union (e.g., conferences, seminars and workshops as directed by Management). Knowledge, Skills and Abilities
Experience: One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services. Education: Requires a high school education or GED. Interpersonal Skills: Requires well developed interpersonal skills for communicating with members. Technical: Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing). Work Environment
Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required. Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities. Seniority level
Entry level Employment type
Part-time Job function
Other Get notified about new Member Service Representative jobs in
Danville, PA .
#J-18808-Ljbffr