Animal Clinic Downtown
Overview
Client Service Representative
Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable.
Springhurst Animal Hospital
is committed to creating an environment where CSR teammates are valued members of the hospital team. Come thrive in an environment that encourages learning and continued growth within the profession and becoming the bridge between pet owners and patient care.
Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked, and orderly lobby and front office area
Educate clients on wellness plans, food, and products sold in the waiting room
Perform opening and closing procedures, end-of-day reports, and deposits
Data Entry: records, client questionnaires, referral information, etc.
Distribute mail
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patients: ensuring that the patient is weighed and all information is current
Opportunities to learn Veterinary Assistant skills if desired
Qualifications
One year of experience in veterinary practice (or human medical practice) preferred
Minimum two years’ customer service experience required (retail, food and beverage, etc.)
Computer experience (email usage, Word/Excel) and proficiency with front desk equipment (fax, credit card machine, copy machine, postage meter)
Must possess basic math skills to determine proper deposits, make changes, and process payments using credit card and check terminals
Preferred general understanding of veterinary terminology and the ability to communicate these situations with clients and the veterinary team
Excellent communication skills with clients and team members
Proficient time management, problem-solving ability, and ability to handle multiple tasks
Enthusiastic team player with a patient and positive professional attitude
Must be able to work seated for most of the day
Benefits and Perks
Short Term Disability paid for by employer
Complimentary Life Insurance
Company-Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
UMR Insurance Plans with multiple options
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option
Progyny-Fertility and Family Building Support
Team Member Discounts for Pet Care
Generous paid time off including sick time, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE
Sword Digital Musculoskeletal & Physical Therapy Program
Referral Bonus Program
DailyPay on Demand
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable.
Springhurst Animal Hospital
is committed to creating an environment where CSR teammates are valued members of the hospital team. Come thrive in an environment that encourages learning and continued growth within the profession and becoming the bridge between pet owners and patient care.
Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked, and orderly lobby and front office area
Educate clients on wellness plans, food, and products sold in the waiting room
Perform opening and closing procedures, end-of-day reports, and deposits
Data Entry: records, client questionnaires, referral information, etc.
Distribute mail
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patients: ensuring that the patient is weighed and all information is current
Opportunities to learn Veterinary Assistant skills if desired
Qualifications
One year of experience in veterinary practice (or human medical practice) preferred
Minimum two years’ customer service experience required (retail, food and beverage, etc.)
Computer experience (email usage, Word/Excel) and proficiency with front desk equipment (fax, credit card machine, copy machine, postage meter)
Must possess basic math skills to determine proper deposits, make changes, and process payments using credit card and check terminals
Preferred general understanding of veterinary terminology and the ability to communicate these situations with clients and the veterinary team
Excellent communication skills with clients and team members
Proficient time management, problem-solving ability, and ability to handle multiple tasks
Enthusiastic team player with a patient and positive professional attitude
Must be able to work seated for most of the day
Benefits and Perks
Short Term Disability paid for by employer
Complimentary Life Insurance
Company-Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
UMR Insurance Plans with multiple options
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option
Progyny-Fertility and Family Building Support
Team Member Discounts for Pet Care
Generous paid time off including sick time, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE
Sword Digital Musculoskeletal & Physical Therapy Program
Referral Bonus Program
DailyPay on Demand
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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