United Veterinary Care
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Client Service Representative
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United Veterinary Care Position at Springhurst Animal Hospital? (Note: This appears to be an internal reference from the original posting. The refined description should present the role under United Veterinary Care.) Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable. Overview
The CSR is a key member of the front desk team, responsible for delivering excellent client service, supporting smooth hospital operations, and acting as the bridge between pet owners and patient care. Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone Schedule and confirm appointments, maintain records, provide estimates and invoices for payment Respond with compassion and empathy in stressful and emotional situations Maintain a clean, stocked, and orderly lobby and front office area Educate clients on wellness plans, food, and products sold in the waiting room Perform opening and closing procedures, end-of-day reports, and deposits Data entry: records, client questionnaires, referral information, etc. Distribute mail; ensure referral letters and lab results go to the corresponding veterinarians Admit patients: ensure the patient is weighed and all information is current Opportunities to learn Veterinary Assistant skills if desired Skills and Qualifications
One year of experience in veterinary practice (or human medical practice) preferred Minimum two years’ customer service experience required (retail, food and beverage, etc.) Computer experience (email, word, Excel) and proficiency with front desk equipment (fax, credit card machine, copy machine, postage meter) Basic math skills to determine deposits, make changes, and process payments Preferred general understanding of veterinary terminology and the ability to communicate situations to clients and the veterinary team Excellent communication skills with clients and team members Proficient time management, problem solving, and ability to handle multiple tasks Enthusiastic team player with a patient and positive professional attitude Must be able to work seated for most of the day Benefits and Perks
Short Term Disability paid for by employer Complimentary Life Insurance Company-Sponsored Employee Assistance Program (Headspace) 401K with company match UMR Insurance Plans with multiple options Flexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care Generous paid time off including sick time, personal, and vacation LGBTQIA+ support with FOLX HEALTHCARE Sword Digital Musculoskeletal & Physical Therapy Program Referral Bonus Program DailyPay on Demand United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Veterinary Services We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. Get notified about new Client Services Representative jobs in Louisville, KY.
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Client Service Representative
role at
United Veterinary Care Position at Springhurst Animal Hospital? (Note: This appears to be an internal reference from the original posting. The refined description should present the role under United Veterinary Care.) Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable. Overview
The CSR is a key member of the front desk team, responsible for delivering excellent client service, supporting smooth hospital operations, and acting as the bridge between pet owners and patient care. Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone Schedule and confirm appointments, maintain records, provide estimates and invoices for payment Respond with compassion and empathy in stressful and emotional situations Maintain a clean, stocked, and orderly lobby and front office area Educate clients on wellness plans, food, and products sold in the waiting room Perform opening and closing procedures, end-of-day reports, and deposits Data entry: records, client questionnaires, referral information, etc. Distribute mail; ensure referral letters and lab results go to the corresponding veterinarians Admit patients: ensure the patient is weighed and all information is current Opportunities to learn Veterinary Assistant skills if desired Skills and Qualifications
One year of experience in veterinary practice (or human medical practice) preferred Minimum two years’ customer service experience required (retail, food and beverage, etc.) Computer experience (email, word, Excel) and proficiency with front desk equipment (fax, credit card machine, copy machine, postage meter) Basic math skills to determine deposits, make changes, and process payments Preferred general understanding of veterinary terminology and the ability to communicate situations to clients and the veterinary team Excellent communication skills with clients and team members Proficient time management, problem solving, and ability to handle multiple tasks Enthusiastic team player with a patient and positive professional attitude Must be able to work seated for most of the day Benefits and Perks
Short Term Disability paid for by employer Complimentary Life Insurance Company-Sponsored Employee Assistance Program (Headspace) 401K with company match UMR Insurance Plans with multiple options Flexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care Generous paid time off including sick time, personal, and vacation LGBTQIA+ support with FOLX HEALTHCARE Sword Digital Musculoskeletal & Physical Therapy Program Referral Bonus Program DailyPay on Demand United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Veterinary Services We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. Get notified about new Client Services Representative jobs in Louisville, KY.
#J-18808-Ljbffr