Sonesta International Hotels Corporation
Sales Sales Group Coordinator
Sonesta International Hotels Corporation, San Juan, San Juan, us, 00902
Sales Sales Group Coordinator page is loaded## Sales Sales Group Coordinatorlocations:
Royal Sonesta San Juan, PRtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-0068302**Job Description Summary**The Sales Group Coordinator is responsible for managing all aspects of group room blocks associated with sales and catering events. This includes handling reservations, maintaining accurate records, coordinating with internal departments, and ensuring a seamless guest experience from booking to arrival. The role requires strong attention to detail, excellent communication skills, and a customer-focused mindset.**Job Description**## Key Responsibilities* Group Reservations Management- Process and manage group rooming lists, individual reservations, and changes for sales and catering events.- Monitor pickup reports and ensure room blocks are managed efficiently.- Maintain accurate records of group blocks, cutoff dates, and special requests.* Sales & Catering Coordination- Collaborate with Sales & Catering team to ensure alignment on group needs and event details.- Communicate with clients regarding reservation procedures, confirmations, and updates.- Assist in preparing group contracts and reservation agreements when needed.* Guest Service & Communication- Provide exceptional service to clients and guests via phone, email, and in person.- Respond promptly to inquiries and resolve reservation-related issues.- Ensure all guest preferences and VIP requests are accurately recorded and communicated.* System & Reporting- Utilize property management systems (PMS) and sales platforms to manage reservations.- Generate and distribute reports such as pickup, pace, and forecast reports.- Ensure data integrity and compliance with company policies and procedures.**Additional Job Information/Anticipated****Pay Range**## Qualifications* High school diploma or equivalent; college degree preferred.* Minimum 1–2 years of experience in hotel reservations, front office, or sales & catering.* Proficiency in reservation systems (e.g., Opera, Delphi, or similar).* Strong organizational and multitasking skills.* Excellent verbal and written communication.* Ability to work independently and collaboratively in a fast-paced environment.## Preferred Skills* Bilingual (English/Spanish) preferred.* Knowledge of group sales processes and event planning.* Familiarity with hotel revenue management principles.**Benefits**Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:* Medical, Pharmacy, Dental, and Vision Insurance* 401(k) Retirement Plan with Company Match* Paid Vacation and Sick Days* Paid Funeral Leave* Sonesta Hotel Discounts* Educational Assistance* Paid Parental Leave* Referral Incentive* Doctor Clinic* Sick Incentive* Development Programs* Milestone (Years of Service) Incentive* Employee Cafeteria* Company Paid Life Insurance* Company Paid Short-Term and Long-Term Disability Insurance* Various Employee Perks and Discounts**Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.****Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.**At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.
We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.
We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.
If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. #J-18808-Ljbffr
Royal Sonesta San Juan, PRtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-0068302**Job Description Summary**The Sales Group Coordinator is responsible for managing all aspects of group room blocks associated with sales and catering events. This includes handling reservations, maintaining accurate records, coordinating with internal departments, and ensuring a seamless guest experience from booking to arrival. The role requires strong attention to detail, excellent communication skills, and a customer-focused mindset.**Job Description**## Key Responsibilities* Group Reservations Management- Process and manage group rooming lists, individual reservations, and changes for sales and catering events.- Monitor pickup reports and ensure room blocks are managed efficiently.- Maintain accurate records of group blocks, cutoff dates, and special requests.* Sales & Catering Coordination- Collaborate with Sales & Catering team to ensure alignment on group needs and event details.- Communicate with clients regarding reservation procedures, confirmations, and updates.- Assist in preparing group contracts and reservation agreements when needed.* Guest Service & Communication- Provide exceptional service to clients and guests via phone, email, and in person.- Respond promptly to inquiries and resolve reservation-related issues.- Ensure all guest preferences and VIP requests are accurately recorded and communicated.* System & Reporting- Utilize property management systems (PMS) and sales platforms to manage reservations.- Generate and distribute reports such as pickup, pace, and forecast reports.- Ensure data integrity and compliance with company policies and procedures.**Additional Job Information/Anticipated****Pay Range**## Qualifications* High school diploma or equivalent; college degree preferred.* Minimum 1–2 years of experience in hotel reservations, front office, or sales & catering.* Proficiency in reservation systems (e.g., Opera, Delphi, or similar).* Strong organizational and multitasking skills.* Excellent verbal and written communication.* Ability to work independently and collaboratively in a fast-paced environment.## Preferred Skills* Bilingual (English/Spanish) preferred.* Knowledge of group sales processes and event planning.* Familiarity with hotel revenue management principles.**Benefits**Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:* Medical, Pharmacy, Dental, and Vision Insurance* 401(k) Retirement Plan with Company Match* Paid Vacation and Sick Days* Paid Funeral Leave* Sonesta Hotel Discounts* Educational Assistance* Paid Parental Leave* Referral Incentive* Doctor Clinic* Sick Incentive* Development Programs* Milestone (Years of Service) Incentive* Employee Cafeteria* Company Paid Life Insurance* Company Paid Short-Term and Long-Term Disability Insurance* Various Employee Perks and Discounts**Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.****Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.**At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.
We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.
We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.
If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. #J-18808-Ljbffr