Sonesta International Hotels
Sales Sales Group Coordinator
Sonesta International Hotels, Raleigh, North Carolina, United States
Overview
Job Description Summary: The Sales Group Coordinator is responsible for managing all aspects of group room blocks associated with sales and catering events. This includes handling reservations, maintaining accurate records, coordinating with internal departments, and ensuring a seamless guest experience from booking to arrival. The role requires strong attention to detail, excellent communication skills, and a customer-focused mindset. Key Responsibilities
Group Reservations Management Process and manage group rooming lists, individual reservations, and changes for sales and catering events. Monitor pickup reports and ensure room blocks are managed efficiently. Maintain accurate records of group blocks, cutoff dates, and special requests. Sales & Catering Coordination Collaborate with Sales & Catering team to ensure alignment on group needs and event details. Communicate with clients regarding reservation procedures, confirmations, and updates. Assist in preparing group contracts and reservation agreements when needed. Guest Service & Communication Provide exceptional service to clients and guests via phone, email, and in person. Respond promptly to inquiries and resolve reservation-related issues. Ensure all guest preferences and VIP requests are accurately recorded and communicated. System & Reporting Utilize property management systems (PMS) and sales platforms to manage reservations. Generate and distribute reports such as pickup, pace, and forecast reports. Ensure data integrity and compliance with company policies and procedures. Qualifications
High school diploma or equivalent; college degree preferred. Minimum 1–2 years of experience in hotel reservations, front office, or sales & catering. Proficiency in reservation systems (e.g., Opera, Delphi, or similar). Strong organizational and multitasking skills. Excellent verbal and written communication. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills
Bilingual (English/Spanish) preferred. Knowledge of group sales processes and event planning. Familiarity with hotel revenue management principles. Benefits
Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Insurance Various Employee Perks and Discounts Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Job Description Summary: The Sales Group Coordinator is responsible for managing all aspects of group room blocks associated with sales and catering events. This includes handling reservations, maintaining accurate records, coordinating with internal departments, and ensuring a seamless guest experience from booking to arrival. The role requires strong attention to detail, excellent communication skills, and a customer-focused mindset. Key Responsibilities
Group Reservations Management Process and manage group rooming lists, individual reservations, and changes for sales and catering events. Monitor pickup reports and ensure room blocks are managed efficiently. Maintain accurate records of group blocks, cutoff dates, and special requests. Sales & Catering Coordination Collaborate with Sales & Catering team to ensure alignment on group needs and event details. Communicate with clients regarding reservation procedures, confirmations, and updates. Assist in preparing group contracts and reservation agreements when needed. Guest Service & Communication Provide exceptional service to clients and guests via phone, email, and in person. Respond promptly to inquiries and resolve reservation-related issues. Ensure all guest preferences and VIP requests are accurately recorded and communicated. System & Reporting Utilize property management systems (PMS) and sales platforms to manage reservations. Generate and distribute reports such as pickup, pace, and forecast reports. Ensure data integrity and compliance with company policies and procedures. Qualifications
High school diploma or equivalent; college degree preferred. Minimum 1–2 years of experience in hotel reservations, front office, or sales & catering. Proficiency in reservation systems (e.g., Opera, Delphi, or similar). Strong organizational and multitasking skills. Excellent verbal and written communication. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills
Bilingual (English/Spanish) preferred. Knowledge of group sales processes and event planning. Familiarity with hotel revenue management principles. Benefits
Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Insurance Various Employee Perks and Discounts Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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