#paid
Overview
Senior Client Success Manager (LA) at #paid. Join to apply for the Senior Client Success Manager (LA) role at #paid. Get AI-powered advice on this job and more exclusive features. About Us
At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with iconic brands, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful. With our proprietary technology and a commitment to trust and transparency, we’re transforming how brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid leads the creator marketing space. The Role
As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (including Creator Management) with relationship-based account and client management. You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will collaborate with the Client Partners on account renewal and growth, and partner cross-functionally with Product, Sales, Media, Analytics, and Strategy to drive outcomes, retain and grow key accounts, and shape how #paid works with its largest customers. Key Responsibilities Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity Run program kick-off calls, finalize program briefs, build creator rosters, contract creators, schedule content creation and posts, track performance, and lead post-campaign reviews Build and maintain strong relationships across multiple client stakeholders, acting as a strategic advisor to internal initiatives and broader marketing objectives In partnership with sales, identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients) Own and drive client happiness through fast responses, professionalism, and ownership of individual NPS scores Understand and consult on internal client processes, pain points, and bottlenecks to align #paid’s approach with strategic priorities Manage multiple programs simultaneously with varying workload and complexity Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements Partner with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities To be successful, you'll need Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives Develop and present data-driven recommendations to support account growth and retention Address client concerns proactively, leveraging data and internal experts as needed Seamlessly manage creator relationships and campaigns to deliver operational excellence Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings About You You’re client-obsessed and driven to go above and beyond to keep clients happy You create meaningful relationships and deeply understand client campaign goals and broader business objectives You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once You’re data-driven, using insights to tell compelling stories and guide decisions You’re a strong collaborator who shares learnings, best practices, and resources with your team You have a growth mindset and consistently seek feedback for self-improvement You have experience in digital and creator marketing and a strong understanding of social media platforms You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals Experience working with enterprise-level clients in agency or creator tech is highly preferred Why #paid We are a group of passionate and thoughtful people working together to change how brands are built while empowering creators to make a living doing what they love We are growing quickly! #paid is highly rated on G2 Crowd Flexible vacation policy, competitive benefits, team offsites and hubs, and social events We invest in our team with L&D budgets and RRSP/401K matching programs We are proud of our culture and care about it—we live by our team values and aim to improve every day We support learning through meaningful career progression and autonomy to test ideas Equal Employment Opportunity #paid is an equal opportunity employer and does not discriminate on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws We are dedicated to growing a diverse team and creating an inclusive environment If you require accommodations during the recruitment process, please let us know and we will work with you Seniority level Not Applicable Employment type Full-time Job function Other Industries Advertising Services Referrals increase your chances of interviewing at #paid by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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Senior Client Success Manager (LA) at #paid. Join to apply for the Senior Client Success Manager (LA) role at #paid. Get AI-powered advice on this job and more exclusive features. About Us
At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with iconic brands, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful. With our proprietary technology and a commitment to trust and transparency, we’re transforming how brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid leads the creator marketing space. The Role
As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (including Creator Management) with relationship-based account and client management. You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will collaborate with the Client Partners on account renewal and growth, and partner cross-functionally with Product, Sales, Media, Analytics, and Strategy to drive outcomes, retain and grow key accounts, and shape how #paid works with its largest customers. Key Responsibilities Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity Run program kick-off calls, finalize program briefs, build creator rosters, contract creators, schedule content creation and posts, track performance, and lead post-campaign reviews Build and maintain strong relationships across multiple client stakeholders, acting as a strategic advisor to internal initiatives and broader marketing objectives In partnership with sales, identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients) Own and drive client happiness through fast responses, professionalism, and ownership of individual NPS scores Understand and consult on internal client processes, pain points, and bottlenecks to align #paid’s approach with strategic priorities Manage multiple programs simultaneously with varying workload and complexity Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements Partner with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities To be successful, you'll need Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives Develop and present data-driven recommendations to support account growth and retention Address client concerns proactively, leveraging data and internal experts as needed Seamlessly manage creator relationships and campaigns to deliver operational excellence Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings About You You’re client-obsessed and driven to go above and beyond to keep clients happy You create meaningful relationships and deeply understand client campaign goals and broader business objectives You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once You’re data-driven, using insights to tell compelling stories and guide decisions You’re a strong collaborator who shares learnings, best practices, and resources with your team You have a growth mindset and consistently seek feedback for self-improvement You have experience in digital and creator marketing and a strong understanding of social media platforms You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals Experience working with enterprise-level clients in agency or creator tech is highly preferred Why #paid We are a group of passionate and thoughtful people working together to change how brands are built while empowering creators to make a living doing what they love We are growing quickly! #paid is highly rated on G2 Crowd Flexible vacation policy, competitive benefits, team offsites and hubs, and social events We invest in our team with L&D budgets and RRSP/401K matching programs We are proud of our culture and care about it—we live by our team values and aim to improve every day We support learning through meaningful career progression and autonomy to test ideas Equal Employment Opportunity #paid is an equal opportunity employer and does not discriminate on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws We are dedicated to growing a diverse team and creating an inclusive environment If you require accommodations during the recruitment process, please let us know and we will work with you Seniority level Not Applicable Employment type Full-time Job function Other Industries Advertising Services Referrals increase your chances of interviewing at #paid by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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