ACCESS
Housing Stabilization Case Manager II supports veteran families by overcoming barriers to housing stability. The role works collaboratively with a multidisciplinary team to navigate complex resources and processes to help participants achieve their own definition of stability. The position operates in an office environment as well as in the community and participants’ homes to offer wrap‑around services. The Housing Stabilization Case Manager II reports directly to the SSVF Program Supervisor.
Maintain a minimum caseload of high‑acuity veteran households as determined by ACCESS procedures.
Interview and screen participants and work with the Program Supervisor to determine eligibility for federal and state assistance programs, including food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
Assist participants in setting short‑term and long‑term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
Provide support through positive social interaction with participants in a one‑on‑one setting to build mutual trust and positive relationships.
Monitor household progress and keep track of status using prevention techniques to avoid falling back into houselessness.
Refer participants to other ACCESS programs and external resources as appropriate.
Ensure participant files are maintained and data entry is completed accurately and timely, utilizing internal and grant funding databases and filing systems in accordance with program criteria and process. Accuracy and attention to detail within all aspects of working with participants, including but not limited to clear and current case notes, correct coding on vouchers, and correct reporting information.
Facilitate referral process to legal services for veterans faced with legal barriers preventing them from obtaining housing.
Navigate community resources to assist in legal issues.
Belief in ACCESS’ mission to provide food, warmth, and shelter.
At least 2 years of case management experience or similar experience involving work closely with participants and determining eligibility.
Ability to hold a caseload of veteran households that are high acuity while maintaining effective case management abilities.
Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds.
Must have good interpersonal, written communication, and oral communication skills.
Demonstrated ability to work effectively with customers and co‑workers, sustain participant and interdepartmental confidentiality.
Excellent computer skills including proficiency in Microsoft Office products and web‑based applications.
Must be able to shift focus from one area of work to another without losing efficiency.
Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
This position is required to have a work‑issued cell phone per the agency Cell Phone Election Form.
A valid Oregon driver’s license with a record acceptable under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Maintain a minimum caseload of high‑acuity veteran households as determined by ACCESS procedures.
Interview and screen participants and work with the Program Supervisor to determine eligibility for federal and state assistance programs, including food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
Assist participants in setting short‑term and long‑term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
Provide support through positive social interaction with participants in a one‑on‑one setting to build mutual trust and positive relationships.
Monitor household progress and keep track of status using prevention techniques to avoid falling back into houselessness.
Refer participants to other ACCESS programs and external resources as appropriate.
Ensure participant files are maintained and data entry is completed accurately and timely, utilizing internal and grant funding databases and filing systems in accordance with program criteria and process. Accuracy and attention to detail within all aspects of working with participants, including but not limited to clear and current case notes, correct coding on vouchers, and correct reporting information.
Facilitate referral process to legal services for veterans faced with legal barriers preventing them from obtaining housing.
Navigate community resources to assist in legal issues.
Belief in ACCESS’ mission to provide food, warmth, and shelter.
At least 2 years of case management experience or similar experience involving work closely with participants and determining eligibility.
Ability to hold a caseload of veteran households that are high acuity while maintaining effective case management abilities.
Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds.
Must have good interpersonal, written communication, and oral communication skills.
Demonstrated ability to work effectively with customers and co‑workers, sustain participant and interdepartmental confidentiality.
Excellent computer skills including proficiency in Microsoft Office products and web‑based applications.
Must be able to shift focus from one area of work to another without losing efficiency.
Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
This position is required to have a work‑issued cell phone per the agency Cell Phone Election Form.
A valid Oregon driver’s license with a record acceptable under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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