Mount Sinai Health System
Scheduling Coordinator II (11a - 7p) - FPA Access Center
Mount Sinai Health System, New York, New York, us, 10261
Scheduling Coordinator II (11a - 7p) - FPA Access Center
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Scheduling Coordinator II (11a - 7p) - FPA Access Center
role at
Mount Sinai Health System
Description
In the Scheduling Coordinator II role within the FPA Access Center, you will exemplify patient experience by interacting with patients and visitors over the telephone and other communication channels, providing superior customer service. The FPA Access Center is a centralized contact/call center for the Mount Sinai Health System, located on the West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system.
As a senior-level individual, you will be responsible for scheduling appointments, consults, and follow-up appointments for patients; you will take a lead role among this group, mentoring and training less experienced staff. You will assist in oversight of front desk and office activity in the absence of the Supervisor.
Responsibilities
Schedule patient FPA appointments and update the practice management system.
Collect patient demographics and insurance information and enter it into the practice management system.
Verify patient insurance coverage prior to appointment and advise patient of any insurance referrals or authorizations needed.
May schedule patient appointments for tests or consults.
May initiate reminder calls for next day appointments.
Train and mentor less experienced Scheduling Coordinator and administrative staff, and discuss issues of concern with Supervisor.
May perform duties as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
Participate in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
May participate and offer input into the Performance Appraisal process with the Supervisor.
Perform other related duties.
Qualifications
High School diploma/GED
3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Compensation The salary range for the role is $19,019.60 - $28,529.30 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Scheduling Coordinator II (11a - 7p) - FPA Access Center
role at
Mount Sinai Health System
Description
In the Scheduling Coordinator II role within the FPA Access Center, you will exemplify patient experience by interacting with patients and visitors over the telephone and other communication channels, providing superior customer service. The FPA Access Center is a centralized contact/call center for the Mount Sinai Health System, located on the West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system.
As a senior-level individual, you will be responsible for scheduling appointments, consults, and follow-up appointments for patients; you will take a lead role among this group, mentoring and training less experienced staff. You will assist in oversight of front desk and office activity in the absence of the Supervisor.
Responsibilities
Schedule patient FPA appointments and update the practice management system.
Collect patient demographics and insurance information and enter it into the practice management system.
Verify patient insurance coverage prior to appointment and advise patient of any insurance referrals or authorizations needed.
May schedule patient appointments for tests or consults.
May initiate reminder calls for next day appointments.
Train and mentor less experienced Scheduling Coordinator and administrative staff, and discuss issues of concern with Supervisor.
May perform duties as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
Participate in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
May participate and offer input into the Performance Appraisal process with the Supervisor.
Perform other related duties.
Qualifications
High School diploma/GED
3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Compensation The salary range for the role is $19,019.60 - $28,529.30 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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